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~isPartOf:"From Little's law to marketing science : essays in honor of John D.C. Little"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Customer integration"
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Search: "Customer relationship management"
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| 13 applied filters
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Beziehungsmarketing
Consumer behaviour
Customer integration
Relationship marketing
20
Konsumentenverhalten
12
Customer satisfaction
9
Kundenzufriedenheit
9
Einzelhandel
7
Retail trade
7
Distribution channel
6
Vertriebsweg
6
E-commerce
4
Electronic Commerce
4
Internet
3
Loyalty
3
Switching behaviour
3
Switching costs
3
Wechselverhalten
3
Beschwerdemanagement
2
Complaint management
2
Customer retention
2
Dienstleistungsqualität
2
Distance selling
2
Distanzhandel
2
Holiday behaviour
2
Kundenbindung
2
Kundenintegration
2
Meta-Analyse
2
Meta-analysis
2
Multichannel
2
Multichannel customer management
2
Online retailing
2
Online-Handel
2
Repurchase behavior
2
Service quality
2
Urlaubsverhalten
2
Aktienrückkauf
1
Attitude towards store
1
B-to-B-Marketing
1
Brand image
1
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7
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Article
20
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Article in journal
19
Aufsatz in Zeitschrift
19
Aufsatz im Buch
1
Book section
1
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English
20
Author
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Neslin, Scott A.
Verhoef, Peter C.
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Becker, Jan U.
5
Noble, Stephanie M.
5
Sesé, F. Javier
5
Evanschitzky, Heiner
4
Gustafsson, Anders
4
Kumar, V.
4
McDonald, Heath
4
Voorhees, Clay M.
4
Barrot, Christian
3
Bijmolt, Tammo H. A.
3
Brady, Michael K.
3
Calantone, Roger J.
3
Danaher, Peter J.
3
Danaher, Tracey S.
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Huang, Ming-Hui
3
Hudson, Simon
3
Hughes, Douglas E.
3
Konuş, Umut
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Mittal, Vikas
3
Nordfält, Jens
3
Pauwels, Koen
3
Rangarajan, Deva
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
Taplin, Ross H.
3
Verleye, Katrien
3
Wieringa, Jaap E.
3
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Published in...
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From Little's law to marketing science : essays in honor of John D.C. Little
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Journal of business research : JBR
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing letters : a journal of research in marketing
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
SpringerLink / Bücher
2
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International series in quantitative marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MSI reports : working paper series
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
Springer eBook Collection / Business and Economics
1
The history of marketing science
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
20
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1
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Engaging the unengaged customer : the value of a retailer mobile app
Heerde, Harald J. van
;
Dinner, Isaac M.
;
Neslin, Scott A.
- In:
International journal of research in marketing : IJRM ; …
36
(
2019
)
3
,
pp. 420-438
Persistent link: https://www.econbiz.de/10012134263
Saved in:
4
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
5
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
6
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
7
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
8
Decision process evolution in customer channel choice
Valentini, Sara
;
Montaguti, Elisa
;
Neslin, Scott A.
- In:
From Little's law to marketing science : essays in …
,
(pp. 285-316)
.
2016
Persistent link: https://www.econbiz.de/10011436079
Saved in:
9
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
10
Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension
De Keyser, Arne
;
Schepers, Jeroen
;
Konuş, Umut
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011428974
Saved in:
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