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~isPartOf:"GDI-Impuls : Wissensmagazin für Wirtschaft, Gesellschaft, Handel"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of product & brand management"
~person:"Herrmann, Andreas"
~person:"Mattila, Anna S."
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Search: "Customer relationship management"
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Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
3
Konsumentenverhalten
3
Dienstleistungsqualität
2
Lieferantenmanagement
2
Service quality
2
Supplier relationship management
2
Behaviour
1
Brand
1
Brand engagement
1
Brand management
1
Cancelation behavior
1
Communal relationships
1
Competence
1
Confidence
1
Consumer behavior
1
Crowdsourcing
1
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Ethik
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Herrmann, Andreas
Mattila, Anna S.
Balaji, M. S.
8
Ko, Eunju
8
Veloutsou, Cleopatra
8
Guzman, Francisco
7
Kim, Kyung Hoon
7
Roy, Sanjit
6
Fetscherin, Marc
5
McLean, Graeme J.
5
Sharma, Piyush
5
Agnihotri, Raj
4
Akter, Shahriar
4
Babin, Barry J.
4
Chebat, Jean-Charles
4
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4
Gustafsson, Anders
4
Mandler, Timo
4
Noble, Stephanie M.
4
Roy, Rajat
4
Valette-Florence, Pierre
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
Andreini, Daniela
3
Badrinarayanan, Vishag
3
Bartikowski, Boris
3
Black, Iain
3
Cavusgil, Erin
3
Chang, Woojung
3
Diamantopoulos, Adamantios
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Gupta, Shivam
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Harrigan, Paul
3
Johnson, Lester W.
3
Kaltcheva, Velitchka D.
3
Kukar-Kinney, Monika
3
Leischnig, Alexander
3
Lervik-Olsen, Line
3
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3
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GDI-Impuls : Wissensmagazin für Wirtschaft, Gesellschaft, Handel
Journal of business research : JBR
The journal of product & brand management
International journal of hospitality management
9
The journal of services marketing
6
Journal of business economics : JBE
5
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
3
Cornell hospitality quarterly : CQ
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
2
Zeitschrift für Planung : ZP
2
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Die Bank
1
Die Betriebswirtschaft : DBW
1
Finanzwirtschaft
1
Handbook of hospitality marketing management
1
Harvard-Business-Manager : das Wissen der Besten
1
How to succeed in the digital age : strategies from 17 top managers
1
International journal of internet marketing and advertising : IJIMA
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of marketing research
1
Journal of retailing
1
Journal of service management
1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Marketing : ZFP ; journal of research and management
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing letters : a journal of research in marketing
1
Marketing-Controlling
1
Schmalenbach business review : sbr
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
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ECONIS (ZBW)
5
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5
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date (oldest first)
1
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
2
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
3
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
4
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
5
Die Renaissance der Produktqualität
Herrmann, Andreas
- In:
GDI-Impuls : Wissensmagazin für Wirtschaft, …
25
(
2007
)
4
,
pp. 8-13
Persistent link: https://www.econbiz.de/10003603705
Saved in:
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