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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Kundenorientierung"
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Subject
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Beziehungsmarketing
372
Relationship marketing
372
Consumer behaviour
128
Konsumentenverhalten
128
Dienstleistungsqualität
110
Service quality
110
Customer satisfaction
103
Kundenzufriedenheit
103
Theorie
71
Theory
71
Deutschland
63
Germany
63
Bank
54
Lieferantenmanagement
37
Supplier relationship management
37
Vertrauen
32
Confidence
31
Customer value
30
Kundenwert
30
Kundenmanagement
28
Customer integration
26
Kundenintegration
26
Personal banking
26
Privatkundengeschäft
26
Brand management
25
Markenführung
25
Kundenorientierung
24
Customer service
23
Financial services
23
Finanzdienstleistung
23
Kundenbindung
23
Kundenservice
23
E-commerce
20
Electronic Commerce
20
Beschwerdemanagement
19
Complaint management
19
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Marketingmanagement
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19
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Pérez, Andrea
4
Amin, Muslim
3
Bang, Nguyen
3
Brun, Isabelle
3
Eriksson, Kent
3
Ha, Hong Youl
3
Mengue Nkoa, Clément U.
3
Nätti, Satu
3
Rajaobelina, Lova
3
Rodríguez del Bosque, Ignacio A.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Back, Ki-Joon
2
Bagusat, Ariane
2
Balaji, M. S.
2
Bapat, Dhananjay
2
Bauer, Hans H.
2
Butcher, Ken
2
Chao, Pei
2
Chomvilailuk, Rojanasak
2
Fontaine, Rodrigue
2
Georg, Björn
2
Gil Saura, Irene
2
Gleitsmann, Beate M.
2
Guillén, Marta Estrada
2
Heinonen, Kristina
2
Hermansson, Cecilia
2
Hoffmann, Arvid O. I.
2
Horbel, Chris
2
Hurley, Robert F.
2
Iglesias Argu͏̈elles, Víctor
2
Jaramillo, Fernando
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Martens, Tobias von
2
Möller, Matthias
2
Ok, Chihyung
2
Popp, Bastian
2
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Deutschland / Bundeswehr / Universität Hamburg
1
Published in...
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Gabler Edition Wissenschaft
The international journal of bank marketing : IJBM
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
323
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
77
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
379
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51
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60
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379
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51
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
52
Trust and commitment in the formation of donor loyalty
Barra, Cristobal
;
Pressgrove, Geah
;
Torres, Eduardo
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
Saved in:
53
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
54
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
55
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
56
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
57
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
58
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
59
Impact of brand familiarity on brands experience dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
60
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
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