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~isPartOf:"Games and economic behavior"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~language:"eng"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
~type_genre:"Article in journal"
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Beziehungsmarketing
Service quality
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Rosenbaum, Mark S.
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Anaya-Sánchez, Rafael
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Games and economic behavior
Journal of health organization and management
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
789
International journal of hospitality management
566
Industrial marketing management : the international journal for industrial and high-tech firms
439
The service industries journal
402
The journal of services marketing
339
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
251
International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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Journal of the Academy of Marketing Science
193
Journal of strategic marketing
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Services marketing quarterly
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Auditing : a journal of practice & theory
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Cogent business & management
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Journal of service research : JSR
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Journal of service management
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International journal of electronic customer relationship management : IJECRM
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Asia Pacific journal of marketing and logistics
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Journal of air transport management
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The TQM journal : the international review of organizational improvement
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Journal of marketing
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Journal of retailing
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International journal of quality and service sciences
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Psychology & marketing
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International journal of services and operations management
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International journal of quality & reliability management
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Marketing intelligence & planning
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The international journal of bank marketing : IJBM
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European journal of marketing : EJM
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International journal of productivity and quality management : IJPQM
116
The journal of product & brand management
116
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
114
The journal of brand management : an international journal
111
Management science : journal of the Institute for Operations Research and the Management Sciences
109
Total quality management & business excellence
107
European journal of operational research : EJOR
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ECONIS (ZBW)
890
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1
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890
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Boosting customers' impulsive buying tendency in live-streaming commerce : the role of customer engagement and deal proneness
Luo, Xi
;
Hwa, Jacky Cheah Jun
;
Hollebeek, Linda D.
;
Lim …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462186
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
6
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
7
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
8
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
9
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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