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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
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Customer satisfaction
Krankenhaus
Quality management
331
Qualitätsmanagement
331
Dienstleistungsqualität
81
Service quality
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Firm performance
48
Unternehmenserfolg
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Cudney, Elizabeth A.
5
Antony, Jiju
4
Park, Sang-June
3
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3
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2
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2
Groene, Oliver
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Global business and organizational excellence : a review of research & best practices
International journal of hospitality management
Journal of health organization and management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
International journal of productivity and quality management : IJPQM
57
The TQM journal : the international review of organizational improvement
48
Quality management journal : QMJ
34
Health care management review : HCM review
26
International journal of quality & reliability management
23
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
18
International journal of quality and service sciences
15
International journal of contemporary hospitality management
14
The service industries journal
11
Business process management journal
10
Journal of air transport management
10
Journal of retailing and consumer services
10
International journal of production research
9
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of industrial engineering and management : JIEM
8
Amfiteatru economic : an economic and business research periodical
7
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
Journal of operations management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Service business
7
The journal of services marketing
7
Benchmarking : an international journal
6
Cogent business & management
6
International journal of production economics
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
Benchmarking : an international journal ; BIJ
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
Health care management science
5
International journal of business excellence
5
International journal of services technology and management
5
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ECONIS (ZBW)
68
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
5
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
6
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
7
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
8
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
9
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
10
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
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