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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Employee suggestion system"
~subject:"Krankenhaus"
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Customer satisfaction
Employee suggestion system
Krankenhaus
Quality management
302
Qualitätsmanagement
302
Dienstleistungsqualität
62
Service quality
62
Lean Management
46
Lean management
46
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39
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quality management
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Lean production
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total quality management
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Antony, Jiju
6
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3
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2
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1
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1
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1
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1
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Global business and organizational excellence : a review of research & best practices
Journal of health organization and management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
The TQM journal : the international review of organizational improvement
68
International journal of productivity and quality management : IJPQM
66
Quality management journal : QMJ
37
International journal of quality & reliability management
35
Health care management review : HCM review
26
International journal of production research
26
International journal of six sigma and competitive advantage : IJSSCA
25
International journal of services and operations management
21
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
Business process management journal
13
Journal of industrial engineering and management : JIEM
13
The service industries journal
12
International journal of production economics
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Benchmarking : an international journal ; BIJ
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
International journal of services and operations management : IJSOM
9
Managing service quality : MSQ ; an international journal
9
The international journal of productivity and performance management : IJPPM
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business excellence
8
International journal of services, economics and management
8
Amfiteatru economic : an economic and business research periodical
7
International journal of business information systems : IJBIS
7
Journal of hospitality marketing & management
7
Journal of operations management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Operations management research : OMR ; advancing practice through theory
7
Service business
7
The journal of services marketing
7
Benchmarking : an international journal
6
Cogent business & management
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
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All
ECONIS (ZBW)
69
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1
How to develop standardized work for business processes in the transactional office environment
Ahmadi, Taher
;
Rahmani, Nooshin
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1719-1732
Persistent link: https://www.econbiz.de/10014369722
Saved in:
2
"Lean on me" : an integrative literature review on the middle management role in lean
Reynders, Philipp
;
Kumar, Maneesh
;
Found, Pauline
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 318-354
Persistent link: https://www.econbiz.de/10013166870
Saved in:
3
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
4
Development of a Kaizen series model : abducting a blend of participatory formats to enhance the development of process improvement practices
Jones, Oliver William
;
Gold, Jeff
;
Claxton, Julia
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 947-973
Persistent link: https://www.econbiz.de/10013352633
Saved in:
5
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
6
The role of organisational motivation and coordination in continuous improvement implementations : an empirical research of process improvement project success
Lameijer, B. A.
;
Antony, Jiju
;
Chakraborty, Ayon
;
Does, …
- In:
Total quality management & business excellence
32
(
2021
)
14
,
pp. 1633-1649
Persistent link: https://www.econbiz.de/10012649856
Saved in:
7
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
8
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
9
Managing inpatient bed setup : an action-research approach using lean technical practices and lean social practices
Reis, Luciana Paula
;
Fernandes, June Marques
;
Silva, …
- In:
Journal of health organization and management
37
(
2023
)
2
,
pp. 213-235
Persistent link: https://www.econbiz.de/10014303228
Saved in:
10
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
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