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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Implementation"
~subject:"Krankenhaus"
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Customer satisfaction
Implementation
Krankenhaus
Quality management
295
Qualitätsmanagement
295
Dienstleistungsqualität
62
Service quality
62
Lean Management
43
Lean management
43
Gesundheitsversorgung
39
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37
Standardization
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quality management
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Bibliometrics
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Lean production
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Industrie
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Manufacturing industries
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Six Sigma
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total quality management
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Organisatorischer Wandel
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67
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Cudney, Elizabeth A.
5
Antony, Jiju
4
Park, Sang-June
3
Yi, Youjae
3
Chiarini, Andrea
2
Gauld, Robin
2
Gremyr, Ida
2
Groene, Oliver
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Materla, Tejaswi
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1
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1
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1
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1
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Global business and organizational excellence : a review of research & best practices
Journal of health organization and management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
106
International journal of productivity and quality management : IJPQM
64
The TQM journal : the international review of organizational improvement
60
International journal of quality & reliability management
44
Quality management journal : QMJ
34
Health care management review : HCM review
28
International journal of six sigma and competitive advantage : IJSSCA
28
International journal of services and operations management
23
International journal of quality and service sciences
17
International journal of contemporary hospitality management
14
International journal of hospitality management
14
International journal of production research
13
Journal of industrial engineering and management : JIEM
13
Business process management journal
12
International journal of production economics
12
The service industries journal
11
Benchmarking : an international journal ; BIJ
10
International journal of business excellence
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Managing service quality : MSQ ; an international journal
9
Amfiteatru economic : an economic and business research periodical
8
International journal of business information systems : IJBIS
8
International journal of services, economics and management
8
Journal of operations management
8
Benchmarking : an international journal
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Service business
7
The journal of services marketing
7
Cogent business & management
6
International journal of business and systems research
6
International journal of process management and benchmarking : IJPMB
6
Operations management research : OMR ; advancing practice through theory
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
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ECONIS (ZBW)
67
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1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Unraveling the key determinants of successful Six Sigma implementation : an empirical investigation
Bagherian, Anthony
;
Gershon, Mark E.
;
Kumar, Sunil
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014513342
Saved in:
3
Investigating the relationship between KM implementation capability and TQM : a Greek public sector case study
Xanthopoulou, Styliani
;
Tsiotras, George
;
Kessopoulou, …
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 202-225
Persistent link: https://www.econbiz.de/10014513349
Saved in:
4
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
5
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
6
Integrating ISO 9001 and Industry 4.0. an implementation guideline and PDCA model for manufacturing sector
Chiarini, Andrea
;
Cherrafi, Anass
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1629-1654
Persistent link: https://www.econbiz.de/10014369716
Saved in:
7
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
8
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
9
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
10
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
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