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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Springer eBook Collection"
~isPartOf:"Total quality management & business excellence"
~person:"Cândido, Carlos J. F."
~person:"Yi, Youjae"
~subject:"Quality management"
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Quality management
Qualitätsmanagement
7
Standardisierung
4
Standardization
4
Customer satisfaction
3
Dienstleistungsqualität
3
ISO 9000
3
Kundenzufriedenheit
3
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SERVQUAL
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cancellation
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certification
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decertification
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performance
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ISO 9001
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Cândido, Carlos J. F.
Yi, Youjae
Antony, Jiju
22
Cudney, Elizabeth A.
14
Chiarini, Andrea
6
Sampaio, Paulo
6
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5
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Carvalho, Raíssa Souto Maior Corrêa de
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Elg, Mattias
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Jayaraman, Raja
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Kumar, Vimal
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Martin, Jason
3
Materla, Tejaswi
3
Medeiros, Denise Dumke de
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Park, Sang-June
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Ribeiro, Luiz Henrique Marra da Silva
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Salgado, Eduardo Gomes
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Swarnakar, Vikas
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Global business and organizational excellence : a review of research & best practices
Springer eBook Collection
Total quality management & business excellence
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
ISO 9001 maintenance, decertification and recertification : a systematic literature review
Camango, Crispim
;
Cândido, Carlos J. F.
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1764-1796
Persistent link: https://www.econbiz.de/10014369726
Saved in:
2
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
3
Determinants of expected performance after ISO 9001 certification withdrawal
Cândido, Carlos J. F.
;
Ferreira, Luís M. F. R.
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1691-1717
Persistent link: https://www.econbiz.de/10013482806
Saved in:
4
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
5
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
6
Why firms lose their ISO 9001 certification : evidence from Portugal
Cândido, Carlos J. F.
;
Coelho, Luís M. S.
;
Peixinho, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 632-651
Persistent link: https://www.econbiz.de/10012440316
Saved in:
7
Firm preparation for ISO 9001 certification : the case of the hotel industry in Portugal
Esgarrancho, Sandra
;
Cândido, Carlos J. F.
- In:
Total quality management & business excellence
31
(
2020
)
1
,
pp. 23-42
Persistent link: https://www.econbiz.de/10012256574
Saved in:
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