//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Handbuch Kundenbindungsmanagement"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Bruhn, Manfred"
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kim, Insin"
~person:"Kozak, Metin"
~person:"Neslin, Scott A."
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 20 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
35
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
8
Service quality
8
Einzelhandel
6
Retail trade
6
Brand image
4
Brand management
4
Customer integration
4
Destination management
4
Destinationsmanagement
4
Holiday behaviour
4
Kundenintegration
4
Markenimage
4
Tourism marketing
4
Tourismusmarketing
4
Urlaubsverhalten
4
Dienstleistungssektor
3
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Kundenorientierung
3
Meta-Analyse
3
Meta-analysis
3
Online retailing
3
Online-Handel
3
Service industry
3
Switching behaviour
3
Vertriebsweg
3
brand loyalty
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand loyalty
2
more ...
less ...
Online availability
All
Undetermined
22
Type of publication
All
Article
29
Book / Working Paper
6
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Aufsatz im Buch
3
Aufsatzsammlung
3
Book section
3
Language
All
English
28
German
7
Author
All
Blut, Markus
Brady, Michael K.
Bruhn, Manfred
Evanschitzky, Heiner
Fu, Xiaoxiao
Kim, Insin
Kozak, Metin
Neslin, Scott A.
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, V.
5
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Swoboda, Bernhard
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Eggert, Andreas
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Nordfält, Jens
3
Pauwels, Koen
3
more ...
less ...
Published in...
All
Handbuch Kundenbindungsmanagement
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
8
Vahlens Handbücher der Wirtschafts- und Sozialwissenschaften
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Marketing : ZFP ; journal of research and management
6
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
5
Forum Dienstleistungsmanagement
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of hospitality marketing & management
5
European journal of marketing : EJM
4
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
4
Journal of service research : JSR
4
Wissenschaft & Praxis
4
dtv / Beck-Wirtschaftsberater im dtv
4
Kundenintegration : Forum Dienstleistungsmanagement
3
Marketing letters : a journal of research in marketing
3
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
2
Dienstleistungsmanagement : Jahrbuch
2
Handelsforschung
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business economics : JBE
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Kredit und Kapital
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
The journal of services marketing
2
Zeitschrift Führung + Organisation : ZfO
2
dtv / Beck-Wirtschaftsberater
2
Aktuelle Beiträge zur Markenforschung : Tagungsband des 3. Internationalen Markentags
1
more ...
less ...
Source
All
ECONIS (ZBW)
35
Showing
1
-
10
of
35
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->