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~isPartOf:"Handbuch Kundenbindungsmanagement"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Bruhn, Manfred"
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kim, Insin"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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| 20 applied filters
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Subject
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Beziehungsmarketing
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
35
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
9
Service quality
9
Brand management
6
Brand image
5
Markenimage
5
Customer integration
4
Destination management
4
Destinationsmanagement
4
Einzelhandel
4
Holiday behaviour
4
Kundenintegration
4
Retail trade
4
Tourism marketing
4
Tourismusmarketing
4
Urlaubsverhalten
4
Dienstleistungssektor
3
Kundenorientierung
3
Meta-Analyse
3
Meta-analysis
3
Service industry
3
Switching behaviour
3
brand loyalty
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand loyalty
2
Customer relationships
2
Customer service
2
Destination image
2
Dienstleistungsmanagement
2
International tourism
2
Internationaler Tourismus
2
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Undetermined
21
Type of publication
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Article
30
Book / Working Paper
5
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Article in journal
28
Aufsatz in Zeitschrift
28
Aufsatz im Buch
3
Aufsatzsammlung
3
Book section
3
Language
All
English
28
German
7
Author
All
Blut, Markus
Brady, Michael K.
Bruhn, Manfred
Evanschitzky, Heiner
Fu, Xiaoxiao
Kim, Insin
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, V.
5
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Neslin, Scott A.
4
Swoboda, Bernhard
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Eggert, Andreas
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Nordfält, Jens
3
Pauwels, Koen
3
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Published in...
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Handbuch Kundenbindungsmanagement
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
9
Journal of the Academy of Marketing Science
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of service research : JSR
7
Vahlens Handbücher der Wirtschafts- und Sozialwissenschaften
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of marketing
6
Marketing : ZFP ; journal of research and management
6
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
5
Forum Dienstleistungsmanagement
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of hospitality marketing & management
5
European journal of marketing : EJM
4
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
4
Wissenschaft & Praxis
4
dtv / Beck-Wirtschaftsberater im dtv
4
ERIM report series research in management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of retailing and consumer services
3
Kundenintegration : Forum Dienstleistungsmanagement
3
Marketing letters : a journal of research in marketing
3
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
2
Dienstleistungsmanagement : Jahrbuch
2
European management journal
2
Handelsforschung
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business economics : JBE
2
Kredit und Kapital
2
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
2
The journal of services marketing
2
Zeitschrift Führung + Organisation : ZfO
2
dtv / Beck-Wirtschaftsberater
2
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Source
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ECONIS (ZBW)
35
Showing
1
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of
35
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
8
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
9
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
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