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~isPartOf:"Handbuch Kundenbindungsmanagement"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kim, Insin"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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| 18 applied filters
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Subject
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Beziehungsmarketing
Customer integration
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
21
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Brand management
4
Einzelhandel
4
Retail trade
4
Kundenintegration
3
Switching behaviour
3
brand loyalty
3
Automation
2
Automatisierung
2
Brand image
2
Brand loyalty
2
Customer relationships
2
Dienstleistungssektor
2
Markenimage
2
Markentreue
2
Service industry
2
Switching costs
2
AI
1
Advertising effects
1
Airline
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Artificial intelligence
1
Attributes of local people
1
B-to-B-Marketing
1
Behaviour
1
Beschwerdemanagement
1
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Undetermined
14
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Article
18
Book / Working Paper
3
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18
Aufsatz in Zeitschrift
18
Aufsatz im Buch
1
Aufsatzsammlung
1
Book section
1
Language
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English
18
German
3
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kim, Insin
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
17
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
7
Lemon, Katherine N.
6
Kumar, V.
5
Kumar, Vikas
5
Yu, Jongsik
5
Bruhn, Manfred
4
Gustafsson, Anders
4
Neslin, Scott A.
4
Swoboda, Bernhard
4
Verhoef, Peter C.
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Eggert, Andreas
3
Fink, Klaus-J.
3
Foscht, Thomas
3
Grégoire, Yany
3
Hadwich, Karsten
3
Hollebeek, Linda D.
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Nordfält, Jens
3
Pauwels, Koen
3
Reinartz, Werner J.
3
Roggeveen, Anne L.
3
Schramm-Klein, Hanna
3
Sesé, F. Javier
3
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Published in...
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Handbuch Kundenbindungsmanagement
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Journal of business research : JBR
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
Journal of service research : JSR
4
Journal of marketing
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
21
Showing
1
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of
21
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
8
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
9
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
10
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
1
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