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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Service business"
~subject:"Customer satisfaction"
~subject:"Electronic banking"
~subject:"Personal banking"
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Customer satisfaction
Electronic banking
Personal banking
Beziehungsmarketing
184
Relationship marketing
180
Kundenzufriedenheit
71
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungsqualität
56
Service quality
54
Financial services
21
Finanzdienstleistung
21
Confidence
20
Vertrauen
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Lieferantenmanagement
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Supplier relationship management
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Customer integration
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Kundenintegration
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Beschwerdemanagement
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Complaint management
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Customer value
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Emotion
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Töpfer, Armin
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Le Nguyen Hau
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Pham Ngoc Thuy
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of financial services marketing : JFSM
Service business
Journal of retailing and consumer services
261
Journal of business research : JBR
144
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
48
The international journal of bank marketing : IJBM
48
Journal of service research : JSR
46
Services marketing quarterly
45
Journal of service management
41
Asia Pacific journal of marketing and logistics
40
Journal of strategic marketing
40
Industrial marketing management : the international journal for industrial and high-tech firms
37
The TQM journal : the international review of organizational improvement
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
International journal of electronic customer relationship management : IJECRM
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of service research
27
Total quality management & business excellence
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
European journal of marketing : EJM
24
International journal of quality and service sciences
23
The international review of retail, distribution and consumer research
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing
22
Journal of retailing
22
International journal of bank marketing
21
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
82
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1
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
5
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
6
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
7
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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8
Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca
;
Hoa Pham Thi
;
Li, Eldon Yu-zen
- In:
Service business
15
(
2021
)
4
,
pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Saved in:
9
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
10
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
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