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~isPartOf:"Harvard business review : HBR"
~isPartOf:"International journal of contemporary hospitality management"
~language:"dan"
~language:"eng"
~subject:"Kundenzufriedenheit"
~subject:"Markenführung"
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Kundenzufriedenheit
Markenführung
Hotel industry
344
Hotellerie
342
USA
289
United States
288
Consumer behaviour
277
Konsumentenverhalten
277
Hospitality industry
218
Gastgewerbe
217
Strategic management
171
Strategisches Management
171
Service quality
165
Dienstleistungsqualität
164
Gastronomie
159
Restaurant industry
159
Beziehungsmarketing
150
Relationship marketing
150
Customer satisfaction
148
Führungsstil
137
Leadership style
137
Tourism industry
136
Tourismuswirtschaft
136
Tourism
130
Human Resource Management
109
Personalmanagement
109
Managers
104
Führungskräfte
103
Tourismus
101
Arbeitszufriedenheit
98
Job satisfaction
98
Tourism employees
94
Tourismusberufe
94
Innovation management
93
Innovationsmanagement
93
Arbeitsverhalten
90
Work behaviour
90
Hospital
88
Krankenhaus
88
Organisatorischer Wandel
86
Organizational change
86
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Undetermined
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Article
222
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222
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222
Case study
8
Fallstudie
8
Interview
1
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1
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Han, Heesup
9
Dev, Chekitan S.
6
Jang, Soocheong
6
Jeong, Miyoung
5
Fong, Lawrence Hoc Nang
3
Hyun, Sunghyup Sean
3
Lee, Jin-soo
3
Oh, Haemoon
3
Qu, Hailin
3
Shin, Hyejo Hailey
3
Wong, IpKin Anthony
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bujisic, Milos
2
Cai, Ruiying
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Dedeoğlu, Bekir Bora
2
Foroudi, Pantea
2
Fournier, Susan
2
Guchait, Priyanko
2
Gursoy, Dogan
2
Huan, Tzung-cheng
2
Hwang, Jinsoo
2
Hwang, Johye
2
Jani, Dev
2
Kang, Juhee
2
Kim, Heewon
2
Kim, Insin
2
Kim, Jong Min
2
Kim, Soyeon
2
Kuo, Pei-Jou
2
Kwun, David J.
2
Ladhari, Riadh
2
Law, Chun Hung Roberts
2
Lee, Sanghyeop
2
Liu, Matthew Tingchi
2
Liu, Wei
2
Mao, Zhenxing
2
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Published in...
All
Harvard business review : HBR
International journal of contemporary hospitality management
Journal of business research : JBR
794
Journal of retailing and consumer services
560
The journal of brand management : an international journal
555
International journal of hospitality management
436
The journal of product & brand management
390
Tourism management : research, policies, practice
227
Journal of hospitality marketing & management
179
The journal of services marketing
177
Industrial marketing management : the international journal for industrial and high-tech firms
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
European journal of marketing : EJM
161
Cogent business & management
156
Asia Pacific journal of marketing and logistics
153
Journal of strategic marketing
151
Psychology & marketing
146
The service industries journal
139
Journal of marketing management : MM
136
Journal of travel and tourism marketing
131
Marketing intelligence & planning
120
Journal of the Academy of Marketing Science
119
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
115
Journal of air transport management
111
Journal of marketing communications
108
Journal of marketing
107
Tourism management perspectives : TMP
106
The IUP journal of brand management : IJBRM
92
Marketing letters : a journal of research in marketing
87
Journal of retailing
85
Journal of service management
85
International journal of retail & distribution management
83
Journal of fashion marketing and management
81
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
80
Journal of promotion management : innovations in planning and applied research
80
Journal of promotion management : JPM
79
International journal of internet marketing and advertising : IJIMA
77
Journal of international consumer marketing
76
International journal of productivity and quality management : IJPQM
75
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
75
The journal of business & industrial marketing
75
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ECONIS (ZBW)
222
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1
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222
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1
Exploring open innovation engagement process of hotel brand community members : motivation, empowerment and consequences
Shin, Hakseung
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4451-4467
Persistent link: https://www.econbiz.de/10014430128
Saved in:
2
Sense of calling and career satisfaction of hotel frontline employees : mediation through
knowledge
sharing with organizational members
Lee, Kyoung-Joo
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
Saved in:
3
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
4
Is coolness important to luxury hotel brand
management
? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
Saved in:
5
Assessing brand performance consistency from consumer-generated media : the US hotel industry
Jeong, Miyoung
;
Shin, Hyejo Hailey
;
Lee, Minwoo
;
Lee, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2056-2083
Persistent link: https://www.econbiz.de/10014280925
Saved in:
6
Brand
management
- standing out from the crowd : a review and research agenda for hospitality
management
King, Ceridwyn
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011611097
Saved in:
7
Big data analytics and hotel guest experience : a critical analysis of the literature
Zarezadeh, Zohreh Zara
;
Rastegar, Raymond
;
Xiang, Zheng
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2320-2336
Persistent link: https://www.econbiz.de/10013412614
Saved in:
8
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
9
A critical review of research on customer experience
management
: theoretical, methodological and cultural perspectives
Hwang, Johye
;
Seo, Soobin
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2218-2246
Persistent link: https://www.econbiz.de/10011567263
Saved in:
10
Don’t let big data bury your brand
Horst, Peter
;
Duboff, Robert
- In:
Harvard business review : HBR
93
(
2015
)
11
,
pp. 78-86
Persistent link: https://www.econbiz.de/10011399712
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