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13
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Harvard-Business-Manager : das Wissen der Besten
The journal of services marketing
75
Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
62
SpringerLink / Bücher
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Journal of hospitality marketing & management
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Managing service quality : MSQ ; an international journal
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of production economics
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Business horizons
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European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
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ECONIS (ZBW)
13
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Bessere E-Mails schreiben
In:
Harvard-Business-Manager : das Wissen der Besten
41
(
2019
)
5
,
pp. 8-10
Persistent link: https://www.econbiz.de/10012004096
Saved in:
2
Der Super-Kundendienst
Dixon, Matthew
;
Ponomareff, Lara
;
Turner, Scott
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
5
,
pp. 80-89
Persistent link: https://www.econbiz.de/10011795518
Saved in:
3
Veränderung von unten
Fuhrmann, Michael
;
Raith, Jürgen
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
3
,
pp. 64-71
Persistent link: https://www.econbiz.de/10011535166
Saved in:
4
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
5
Helden im Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
Saved in:
6
Der gute Draht zum Kunden
Belz, Christian
;
Schagen, Alexander
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
1
,
pp. 8-11
Persistent link: https://www.econbiz.de/10009679446
Saved in:
7
Den Kunden auf seiner Reise begleiten
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
11
,
pp. 48-60
Persistent link: https://www.econbiz.de/10010193189
Saved in:
8
Die Helden vom "Taj"-Hotel
Deshpandé, Rohit
;
Raina, Anjali
- In:
Harvard-Business-Manager : das Wissen der Besten
34
(
2012
)
4
,
pp. 64-72
Persistent link: https://www.econbiz.de/10009514414
Saved in:
9
Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Saved in:
10
Rufen Sie einfach an!
Hsieh, Tony
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 46-53
Persistent link: https://www.econbiz.de/10008648307
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