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~isPartOf:"Health care management science"
~isPartOf:"Health economics review"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"Quality management journal : QMJ"
~subject:"Customer satisfaction"
~subject:"Theory"
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Search: subject_exact:"Patients"
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Customer satisfaction
Theory
Patients
169
Patienten
168
Hospital
116
Krankenhaus
116
Gesundheitsversorgung
80
Health care
80
Scheduling problem
44
Scheduling-Verfahren
44
Dienstleistungsqualität
40
Service quality
40
Gesundheitswesen
35
Health care system
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Simulation
26
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35
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Fredendall, Lawrence D.
3
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2
Ferrand, Yann B.
2
Lahrichi, Nadia
2
Pirrallo, Ronald G.
2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Health care management science
Health economics review
International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Quality management journal : QMJ
European journal of operational research : EJOR
16
Health care management review : HCM review
16
Health marketing quarterly
15
Journal of health organization and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Computers & operations research : and their applications to problems of world concern ; an international journal
6
International journal of pharmaceutical and healthcare marketing
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
Omega : the international journal of management science
6
Working paper / National Bureau of Economic Research, Inc.
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
International journal of production research
5
Manufacturing & service operations management : M & SOM
5
WINEG Wissen
5
Health care management science : a new journal serving the international health care management community
4
Journal of business research : JBR
4
Journal of health economics
4
Journal of industrial engineering and management : JIEM
4
Journal of the Operational Research Society
4
Operational research : an international journal
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Wirtschaftswissenschaftliche Diskussionspapiere
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
Health economics
3
International journal of hospitality management
3
International journal of production economics
3
International journal of services and operations management
3
International transactions in operational research : a journal of the International Federation of Operational Research Societies
3
Operations research for health care
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Schriften zur Gesundheitsökonomie
3
Technological forecasting & social change : an international journal
3
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ECONIS (ZBW)
35
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21
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
22
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
23
Optimal sequencing of unpunctual patients in high-service-level clinics
Samorani, Michele
;
Ganguly, Subhamoy
- In:
Production and operations management : an international …
25
(
2016
)
2
,
pp. 330-346
Persistent link: https://www.econbiz.de/10011457561
Saved in:
24
An analytics approach to designing patient centered medical homes
Ajorlou, Saeede
;
Shams, Issac
;
Yang, Kai
- In:
Health care management science
18
(
2015
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010502712
Saved in:
25
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
26
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
27
Online stochastic optimization of radiotherapy patient scheduling
Legrain, Antoine
;
Fortin, Marie-Andrée
;
Lahrichi, Nadia
; …
- In:
Health care management science
18
(
2015
)
2
,
pp. 110-123
Persistent link: https://www.econbiz.de/10011287020
Saved in:
28
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
29
Elective patient admission and scheduling under multiple resource constraints
Barz, Christiane
;
Rajaram, Kumar
- In:
Production and operations management : an international …
24
(
2015
)
12
,
pp. 1907-1930
Persistent link: https://www.econbiz.de/10011428155
Saved in:
30
Sequencing and scheduling appointments with potential call-in patients
Chen, Rachel R.
;
Robinson, Lawrence W.
- In:
Production and operations management : an international …
23
(
2014
)
9
,
pp. 1522-1538
Persistent link: https://www.econbiz.de/10010485199
Saved in:
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