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~isPartOf:"Health care management science"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Hospital"
~subject:"Kundenservice"
~subject:"Markenimage"
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Search: "Dienstleistungsqualität"
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Hospital
Kundenservice
Markenimage
Dienstleistungsqualität
158
Service quality
158
Customer satisfaction
98
Kundenzufriedenheit
98
Consumer behaviour
78
Konsumentenverhalten
78
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Krankenhaus
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
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Hospitality industry
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Gastgewerbe
16
Customer service
15
Emotion
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Gesundheitsversorgung
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Health care
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Quality management
12
Qualitätsmanagement
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Viral marketing
12
Virales Marketing
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customer loyalty
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customer satisfaction
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service failure
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Product quality
10
Produktqualität
10
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
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Bai, Billy
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Li, Minglong
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Qiu, Hailian
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Abouee-Mehrizi, Hossein
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Alibrahim, Abdullah
1
Anderson, Gillian
1
Anning-Dorson, Thomas
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Assaker, Guy
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Aylin, Paul
1
Bahou, Nicolas
1
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1
Bazzoli, Gloria J.
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Berenguer Contrí, Gloria
1
Blobner, Manfred
1
Bogicevic, Vanja
1
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1
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1
Bujisic, Milos
1
Camanho, Ana S.
1
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1
Carter, Michael W.
1
Castro, Ricardo A. S.
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Chaiwuttisak, Pornpimol
1
Chen, Haipeng
1
Chen, Shu-Hsiang
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Cheng, Bao
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Denizci, Basak
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Dey, Asoke
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DiPietro, Robin B.
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Health care management science
Journal of hospitality marketing & management
International journal of hospitality management
110
Journal of retailing and consumer services
74
Health care management review : HCM review
73
The journal of services marketing
63
Journal of business research : JBR
57
International journal of contemporary hospitality management
41
Journal of health economics
41
Working paper / National Bureau of Economic Research, Inc.
37
Journal of health organization and management
36
Quality management journal : QMJ
36
NBER working paper series
34
The service industries journal
34
NBER Working Paper
31
The TQM journal : the international review of organizational improvement
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Journal of service management
24
Services marketing quarterly
24
Health marketing quarterly
23
Journal of service research
23
Health economics
22
Journal of travel and tourism marketing
22
International journal of productivity and quality management : IJPQM
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
International journal of quality and service sciences
19
Service business
19
Tourism management : research, policies, practice
19
International journal of services and operations management
18
Journal of service research : JSR
18
Total quality management & business excellence
18
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Cogent business & management
15
International journal of quality & reliability management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Technological forecasting & social change : an international journal
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Journal of air transport management
14
Journal of service theory and practice
14
Ruhr economic papers
14
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ECONIS (ZBW)
52
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
3
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
5
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
8
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
9
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
10
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
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