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~isPartOf:"Health marketing quarterly"
~isPartOf:"International journal of production economics"
~subject:"Beschwerdemanagement"
~subject:"Electronic Commerce"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Beschwerdemanagement
Electronic Commerce
Hospital
Dienstleistungsqualität
98
Service quality
98
Gesundheitsversorgung
36
Health care
36
Customer satisfaction
34
Kundenzufriedenheit
34
Krankenhaus
30
Patienten
20
Patients
20
Beziehungsmarketing
17
Gesundheitswesen
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Health care system
17
Relationship marketing
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Quality management
15
Qualitätsmanagement
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Consumer behaviour
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Dienstleistungssektor
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Konsumentenverhalten
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Service industry
14
Product quality
11
Produktqualität
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E-commerce
8
Lieferkette
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Performance measurement
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Performance-Messung
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Supply chain
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patient satisfaction
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USA
7
United States
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service quality
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Dienstleistung
6
Services
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Customer service
5
Kundenservice
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Physicians
5
Ärzte
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China
4
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40
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Chakraborty, Subhajit
3
Chinta, Ravi
3
Lee, Peter K. C.
2
Xu, Xun
2
Yang, Yefei
2
Akbolat, Mahmut
1
AlOmari, Firas
1
Amarat, Mustafa
1
Amorim, Marlene
1
Andritsos, Dimitrios A.
1
Babakus, Emin
1
Bakker, P. J. M.
1
Bathula, Hanoku
1
Bian, Yiwen
1
Bizjak-Mikic, M.
1
Bogomolova, Svetlana
1
Boucherie, R. J.
1
Braaksma, A.
1
Burger, C. A. J.
1
Burns, David J.
1
Chahal, Hardeep
1
Cheng, T. C. E.
1
Church, E. Mitchell
1
Claiborne Dunagan, W.
1
Crane, Frederick G.
1
Crane, Jacquelyn
1
Davenport, Polly J.
1
Deng, Yihao
1
Diana, Mark L.
1
Dietrich, Martin
1
Dunn, S. P.
1
Edwards, David
1
Fiedler, Anne
1
Ford, Eric W.
1
Ford, Lori
1
Gao, Jie
1
Golmohammadi, Davood
1
Gowen, Charles, III.
1
Grant, Cori Cohen
1
Harrison, Kristina
1
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Health marketing quarterly
International journal of production economics
International journal of hospitality management
105
Health care management review : HCM review
73
Journal of retailing and consumer services
64
Journal of business research : JBR
58
Journal of hospitality marketing & management
45
The service industries journal
42
Journal of health economics
41
International journal of contemporary hospitality management
40
Journal of health organization and management
37
Quality management journal : QMJ
37
The journal of services marketing
37
Working paper / National Bureau of Economic Research, Inc.
37
NBER working paper series
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
NBER Working Paper
31
Service business
30
The TQM journal : the international review of organizational improvement
27
Journal of service research : JSR
26
Journal of travel and tourism marketing
23
Health economics
22
International journal of quality and service sciences
22
International journal of productivity and quality management : IJPQM
20
Services marketing quarterly
20
Total quality management & business excellence
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International journal of quality & reliability management
18
Journal of internet commerce
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Tourism management : research, policies, practice
18
Journal of the Academy of Marketing Science
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Production and operations management : an international journal of the Production and Operations Management Society
16
Cogent business & management
15
Health care management science
15
Managing service quality : MSQ ; an international journal
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of electronic marketing and retailing : IJEMR
14
Journal of service research
14
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ECONIS (ZBW)
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1
Return freight insurance strategies for the online retailer and insurance company
Li, Xiaoxiao
;
Gao, Jie
;
Bian, Yiwen
- In:
International journal of production economics
256
(
2023
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014302291
Saved in:
2
Patient consideration of local hospital, center of excellence, and medical tourism options for surgery
Yoo, Boonghee
;
Thelen, Shawn T.
;
Harrison, Kristina
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10014295039
Saved in:
3
Demystifying hospital charges for hospital readmissions in 2017 in the United States for psychosis (DRG = 885)
Chinta, Ravi
;
Singh, Japjot
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10014295131
Saved in:
4
Patient demographics as determinants of where they go for hospitalization, what inpatient care they get, and what they are charged : A national study
Ford, Lori
;
Chinta, Ravi
;
Fiedler, Anne
- In:
Health marketing quarterly
39
(
2022
)
4
,
pp. 315-336
Persistent link: https://www.econbiz.de/10013483445
Saved in:
5
Do EHR and HIE deliver on their promise? : analysis of Pennsylvania acute care hospitals
Pai, Dinesh R.
;
Rajan, Balaraman
;
Chakraborty, Subhajit
- In:
International journal of production economics
245
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013197862
Saved in:
6
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin
;
Bathula, Hanoku
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013357112
Saved in:
7
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
8
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
9
Online platform service investment : a bane or a boon for supplier encroachment
Zhang, Xuefeng
;
Li, Guo
;
Liu, Mengqi
;
Sethi, Suresh P.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519394
Saved in:
10
Bridging hospital quality leadership to patient care quality
Chakraborty, Subhajit
;
Kaynak, Hale
;
Pagán, José A.
- In:
International journal of production economics
233
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495601
Saved in:
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