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~isPartOf:"IEEE transactions on engineering management : EM"
~isPartOf:"International journal of hospitality management"
~person:"Guchait, Priyanko"
~subject:"Customer satisfaction"
~subject:"Employee retention"
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Customer satisfaction
Employee retention
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beschwerdemanagement
6
Complaint management
6
Service recovery performance
5
Error management
4
Gastgewerbe
4
Hospitality industry
4
Emotion
3
Consumer behaviour
2
Emotional labor
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Hospital
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Konsumentenverhalten
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Krankenhaus
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United States
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Aesthetic labor
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Aesthetics
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Arbeitsverhalten
1
Befragung
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Betriebliches Bildungsmanagement
1
Betriebsklima
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Beziehungsmarketing
1
Brand management
1
Consumer
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Corporate culture
1
Culture
1
Customer compensation
1
Customer service
1
Dienstleistungssektor
1
Dismissal
1
Employer-provided training
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Ernährungssicherung
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Error management training
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Guchait, Priyanko
Han, Heesup
11
Jang, Soocheong
10
Mattila, Anna S.
9
Wong, IpKin Anthony
9
Prentice, Catherine
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Wu, Luorong
4
Busser, James A.
3
Ha, Jooyeon
3
Jung, Hyo Sun
3
Karatepe, Osman M.
3
Kim, Hyun Jeong
3
Kim, Hyunsu
3
King, Ceridwyn
3
Lai, Ivan K. W.
3
Lee, Lindsey
3
Lu, Lu
3
Madera, Juan M.
3
Ok, Chihyung
3
Qu, Hailin
3
Ryu, Kisang
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Torres, Edwin N.
3
Uysal, Muzaffer
3
Xu, Xun
3
Yoon, Hye Hyun
3
Yu, Jongsik
3
Altinay, Levent
2
Back, Ki-Joon
2
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Chang, Kuo-Chien
2
Cheng, Bao
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
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2
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2
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IEEE transactions on engineering management : EM
International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of knowledge management
1
Journal of service theory and practice : JSTP
1
The international journal of human resource management
1
The service industries journal
1
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ECONIS (ZBW)
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1
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
3
Anxiety and gratitude toward the organization : relationships with error
management
culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
4
Effectiveness of error
management
training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
5
Hospitality aesthetic labor
management
: consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
6
Perceived supervisor and co-worker support for error
management
: impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
7
Employees intent to leave : a comparison of determinants of intent to leave versus intent to stay
Cho, Seonghee
;
Johanson, Misty M.
;
Guchait, Priyanko
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 374-381
Persistent link: https://www.econbiz.de/10003855813
Saved in:
8
Error
management
at different organizational levels : frontline, manager, and company
Guchait, Priyanko
;
Kim, Kyungmin
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10009406156
Saved in:
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