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~isPartOf:"IEEE transactions on engineering management : EM"
~isPartOf:"International journal of hospitality management"
~person:"Guchait, Priyanko"
~type:"article"
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Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beschwerdemanagement
6
Complaint management
6
Service recovery performance
5
Error management
4
Gastgewerbe
4
Hospitality industry
4
Emotion
3
Consumer behaviour
2
Emotional labor
2
Hospital
2
Konsumentenverhalten
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Krankenhaus
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USA
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United States
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Betriebliches Bildungsmanagement
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Dismissal
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Guchait, Priyanko
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Okumus, Fevzi
15
Choi, Tsan-Ming
13
Köseoglu, Mehmet Ali
13
Hyun, Sunghyup Sean
11
Madera, Juan M.
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Miao, Li
10
Qu, Hailin
10
Carayannis, Elias G.
9
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Gursoy, Dogan
8
Pizam, Abraham
8
Reynolds, Dennis
8
Wei, Wei
8
Altinay, Levent
7
Antony, Jiju
7
Busser, James A.
7
Cheng, T. C. E.
7
Lee, Choong-Ki
7
Pan, Shan L.
7
Seo, Soobin
7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
Bai, Billy
6
Gao, Yixing
6
Hwang, Jinsoo
6
Karatepe, Osman M.
6
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IEEE transactions on engineering management : EM
International journal of hospitality management
International journal of contemporary hospitality management
9
International Journal of Contemporary Hospitality Management
4
Journal of Service Theory and Practice
2
Journal of service theory and practice : JSTP
2
Service business
2
The service industries journal
2
Journal of Knowledge Management
1
Journal of knowledge management
1
Journal of service management
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The international journal of human resource management
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ECONIS (ZBW)
11
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1
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
3
Anxiety and gratitude toward the organization : relationships with error
management
culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
4
Video interviewing : a potential selection tool for hospitality managers ; a study to understand applicant perspective
Guchait, Priyanko
;
Ruetzler, Tanya
;
Taylor, Jim
;
Toldi, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 90-100
Persistent link: https://www.econbiz.de/10010239327
Saved in:
5
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
6
Effectiveness of error
management
training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
7
Hospitality aesthetic labor
management
: consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
8
Perceived supervisor and co-worker support for error
management
: impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
9
Employees intent to leave : a comparison of determinants of intent to leave versus intent to stay
Cho, Seonghee
;
Johanson, Misty M.
;
Guchait, Priyanko
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 374-381
Persistent link: https://www.econbiz.de/10003855813
Saved in:
10
Reducing food safety errors in the United States : leader behavioral integrity for food safety, error reporting, and error
management
Guchait, Priyanko
;
Neal, Jack A.
;
Simons, Tony
- In:
International journal of hospitality management
59
(
2016
),
pp. 11-18
Persistent link: https://www.econbiz.de/10011609951
Saved in:
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