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~isPartOf:"IZA policy papers"
~isPartOf:"Journal of service management"
~subject:"Kundenservice"
~subject:"Technological change"
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Search: subject_exact:"Mobile robot"
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Kundenservice
Technological change
Robot
16
Roboter
16
Customer service
9
Dienstleistungsqualität
8
Service quality
8
Service robots
6
Dienstleistung
5
Dienstleistungssektor
5
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5
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5
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4
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4
Technischer Fortschritt
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2
Human-robot interaction
2
Kundenzufriedenheit
2
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Service robot
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Technology readiness
2
automation
2
robots
2
technological change
2
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1
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Arbeitskräfte
1
Arbeitsschutz
1
Arbeitsverhalten
1
Arbeitszufriedenheit
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Kunz, Werner H.
2
Paluch, Stefanie
2
Streukens, Sandra
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Belanche, Daniel
1
Brengman, Malaika
1
Casaló, Luis V.
1
De Keyser, Arne
1
Do, Khoa The
1
Eichhorst, Werner
1
Flavián Blanco, Carlos
1
Gauquier, Laurens de
1
Gip, Huy
1
Guchait, Priyanko
1
Holz, Heiko F.
1
Hottat, Eline
1
Jörling, Moritz
1
Kies, Alexander
1
Leroi-Werelds, Sara
1
Liu, Wei
1
Mahr, Dominik
1
Mathies, Christine
1
Mennens, Kars
1
Odekerken-Schröder, Gaby
1
Patterson, Paul G.
1
Pitardi, Valentina
1
Pérez-Rueda, Alfredo
1
Rinne, Ulf
1
Schepers, Jeroen
1
Steins, Mark
1
Tu, Yangjun
1
Tuzovic, Sven
1
Verhulst, Nanouk
1
Wang, Chen-Ya
1
Willems, Kim
1
Wirtz, Jochen
1
Yang, Zhi
1
Zimmermann, Klaus F.
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IZA policy papers
Journal of service management
Technological forecasting & social change : an international journal
16
Discussion paper series / IZA
13
Journal of business research : JBR
11
International journal of hospitality management
10
Discussion paper
6
GLO discussion paper
6
NBER working paper series
6
CESifo working papers
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5
Journal of service research
4
Springer eBook Collection
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Economics of innovation and new technology
3
Electronic markets : EM ; the international journal of electronic commerce and business media
3
IED working papers
3
Journal of retailing and consumer services
3
Journal of service theory and practice
3
NBER Working Paper
3
New technology, work and employment
3
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Working paper / National Bureau of Economic Research, Inc.
3
ADB economics working paper series
2
Administrative science quarterly : ASQ
2
Cambridge journal of regions, economy and society
2
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ECON WPS : working papers in economic theory and policy
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IEEE transactions on engineering management : EM
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IZA Discussion Paper
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Industry and innovation
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International journal of automotive technology and management : IJATM
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ECONIS (ZBW)
13
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
7
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
8
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
9
Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos
;
Pérez-Rueda, Alfredo
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
Saved in:
10
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
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