//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
511
Dienstleistungsqualität
254
Service quality
254
Consumer behaviour
239
Konsumentenverhalten
239
Beziehungsmarketing
232
Relationship marketing
232
Satisfaction
61
Lieferantenmanagement
58
Supplier relationship management
58
Customer service
53
Kundenservice
53
Hotel industry
52
Hotellerie
52
Arbeitszufriedenheit
46
Job satisfaction
46
Emotion
44
Brand image
37
Brand management
37
Markenführung
37
Markenimage
37
Viral marketing
36
Virales Marketing
36
B-to-B-Marketing
29
Business-to-business marketing
29
Gastronomie
27
Holiday behaviour
27
Restaurant industry
27
Service recovery
27
Urlaubsverhalten
27
Dienstleistungssektor
26
Online retailing
26
Online-Handel
26
Service failure
26
Service industry
26
Quality management
25
Qualitätsmanagement
25
more ...
less ...
Online availability
All
Undetermined
305
Free
6
Type of publication
All
Article
510
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
512
Aufsatz in Zeitschrift
512
Collection of articles of several authors
2
Sammelwerk
2
Conference paper
1
Konferenzbeitrag
1
Language
All
English
512
Author
All
Balaji, M. S.
6
Chebat, Jean-Charles
6
Han, Heesup
6
Gustafsson, Anders
5
Jeong, Miyoung
5
Prentice, Catherine
5
Wong, IpKin Anthony
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Jang, Soocheong
4
Martin, Drew
4
Oh, Haemoon
4
Prayag, Girish
4
Agnihotri, Raj
3
Collier, Joel E.
3
De Keyser, Arne
3
Evanschitzky, Heiner
3
Folse, Judith Anne Garretson
3
Fong, Lawrence Hoc Nang
3
Gursoy, Dogan
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
Lewin, Jeffrey E.
3
McColl-Kennedy, Janet R.
3
Su, LuJun
3
Swanson, Scott R.
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Wu, Luorong
3
Akarsu, Tugra Nazlil
2
Alden, Dana
2
Ali, Faizan
2
Alnawas, Ibrahim
2
Babin, Barry J.
2
Baker, Melissa A.
2
Baker, Thomas L.
2
Bala, Pradip Kumar
2
Baloglu, Seyhmus
2
Beitelspacher, Lauren Skinner
2
more ...
less ...
Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
International journal of contemporary hospitality management
Journal of business research : JBR
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
more ...
less ...
Source
All
ECONIS (ZBW)
512
Showing
1
-
10
of
512
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
2
Boosting app-based mobile financial services engagement in B2B subsistence marketplaces : the roles of marketing strategy and app design
Ferdous, Ahmed Shahriar
;
Akareem, Husain Salilul
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 147-161
Persistent link: https://www.econbiz.de/10014555726
Saved in:
3
Incorporating direct customers' customer needs in a multi-dimensional B2B market segmentation approach
Tang, Yihui
;
Mantrala, Murali K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 252-263
Persistent link: https://www.econbiz.de/10014555812
Saved in:
4
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
5
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
6
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
7
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
8
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
9
Is it enough to be market-oriented? : how coopetition and industry experience affect the relationship between a market orientation and
customer
satisfaction
performance
Crick, James M.
;
Karami, Masoud
;
Crick, Dave
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 62-75
Persistent link: https://www.econbiz.de/10013206397
Saved in:
10
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->