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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~person:"Meng, Fang"
~person:"Wang, Xingyu"
~subject:"Complaint management"
~type_genre:"Article in journal"
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Complaint management
Beschwerdemanagement
4
Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Service recovery performance
2
Anxiety
1
Betriebliches Bildungsmanagement
1
Beziehungsmarketing
1
Business logic
1
China
1
Co-creation
1
Comparison
1
Consumer behaviour
1
Consumer complaint behavior
1
Cross-cultural differences
1
Cultural identity
1
Customer integration
1
Customer role
1
Emotion
1
Employer-provided training
1
Error management
1
Error management training
1
Foodservice
1
Gastgewerbe
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Gerechtigkeit
1
Gratitude
1
Hofstede
1
Hospitality industry
1
Hotel industry
1
Hotellerie
1
Justice
1
Konsumentenverhalten
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Kulturelle Identität
1
Kundenintegration
1
Lieferantenmanagement
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National culture
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Meng, Fang
Wang, Xingyu
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Tsarenko, Yelena
4
Gelbrich, Katja
3
Brady, Michael K.
2
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Larivière, Bart
2
Lee, Lindsey
2
Luo, Anqi
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MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
McColl-Kennedy, Janet R.
2
Miao, Li
2
Patterson, Paul G.
2
Ro, Heejung
2
Robertson, Nichola
2
Roschk, Holger
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Taheri, Babak
2
Tojib, Dewi
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
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Walsh, Gianfranco
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Wei, Wei
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Wu, Wann-Yih
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Adler, Howard
1
Ahmad, Bilal
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Akhtar, Nadeem
1
Albrecht, Arne Keno
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Ali, Faizan
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Andajigarmaroudi, Saeed
1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Journal of service research : JSR
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ECONIS (ZBW)
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An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
3
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
4
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
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