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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"The service industries journal"
~isPartOf:"Working paper"
~person:"Kandampully, Jay"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kundenzufriedenheit
Sozialer Indikator
Customer satisfaction
2
Dienstleistungsqualität
2
Service quality
2
Bank
1
Corporate reputation
1
Firmenimage
1
Hotel industry
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Hotellerie
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Mauritius
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Performance measurement
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Performance-Messung
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Kandampully, Jay
Clark, Andrew E.
6
Alves, Helena
3
D'Ambrosio, Conchita
3
Yi, Youjae
3
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2
Alrawadieh, Zaid
2
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Cetin, Gurel
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Chen, Li-Fei
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Christodoulides, George
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Dabholkar, Pratibha A.
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Dingus, Rebecca
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Ha, Hong Youl
2
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2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Hu, Michael Y.
2
Joskin, Arnaud
2
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2
Khan, M. Sajid
2
Kim, Wansoo
2
Krush, Michael T.
2
Malhotra, Neeru
2
Naumann, Earl
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
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Pinto, Mary Beth
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Raposo, Mário
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Rayburn, Steven W.
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Saad, Mohammed
2
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2
Su, Chao-Ton
2
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2
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2
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Industrial marketing management : the international journal for industrial and high-tech firms
The service industries journal
Working paper
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of quality and service sciences
1
Journal of retailing and consumer services
1
Journal of service management
1
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ECONIS (ZBW)
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1
Relationships and impacts of service quality, perceived value, customer
satisfaction
, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
2
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
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