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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Dienstleistungsqualität
36
Service quality
36
Konsumentenverhalten
20
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
10
Relationship marketing
10
Online retailing
8
Online-Handel
8
E-commerce
7
Electronic Commerce
7
Innovation adoption
6
Innovationsakzeptanz
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Website
5
Cloud Computing
4
Cloud computing
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Dienstleistungssektor
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
Customer service
3
Customer value
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Digitale Dienste
3
Emotion
3
Internet marketing
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Kundenservice
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Kundenwert
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Online-Marketing
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Perceived value
3
Product quality
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Produktqualität
3
Web-based service
3
Betriebliches Informationssystem
2
Business intelligence system
2
China
2
Continuance intention
2
Continuance intentions
2
Digital platform
2
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English
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Ahn, Tony
1
Alonso-Almeida, María del Mar
1
Bartosiak, Marcin
1
Bernardo, Merce
1
Bhandari, Upasna
1
Bilgihan, Anil
1
Bonaretti, Dario
1
Bose, Indranil
1
Chang, Klarissa
1
Chau, Patrick Y. K.
1
Chen, Fuzan
1
Chen, Xi
1
Cobanoglu, Cihan
1
Davison, Robert M.
1
Deng, Zhaohua
1
Feng, Haiyang
1
Gardner, Lesley
1
Ghasemaghaei, Maryam
1
Han, Ingoo
1
Hassanein, Khaled
1
Ho, Kevin K. W.
1
Huang, Qian
1
Huntgeburth, Jan
1
Kesgin, Muhammet
1
Kettinger, William J.
1
Lau, Raymond Yiu Keung
1
Li, Chunping
1
Li, Hongxiu
1
Li, Minqiang
1
Li, Yan
1
Liu, Hefu
1
Liu, Yong
1
Lu, Aijun
1
Lui, Tsz-Wai
1
Luo, Bei
1
Marchesani, Daniele
1
Marimon, Frederic
1
McKenna, Brad
1
Mishra, Abhishek
1
Neben, Tillmann
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
20
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1
Competing on price and guarantee compensation : heeding cloud consumer's quality perception
Chen, Fuzan
;
Lu, Aijun
;
Wu, Harris
;
Li, Minqiang
;
Feng, …
- In:
Information & management : the internat. journal of …
60
(
2023
)
8
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014466156
Saved in:
2
Factors influencing health care professionals' adoption of mobile platform of medical and senior care in China
Xiong, Jie
;
Zuo, Meiyun
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014466164
Saved in:
3
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
4
A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Yousaf, Anish
;
Mishra, Abhishek
;
Taheri, Babak
;
Kesgin, …
- In:
Information & management : the internat. journal of …
58
(
2021
)
8
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013192039
Saved in:
5
Online service qualities in the multistage process and patients' compliments : a transaction cycle perspective
Wu, Hong
;
Deng, Zhaohua
;
Wang, Bin
;
Wu, Tailai
- In:
Information & management : the internat. journal of …
57
(
2020
)
5
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012293386
Saved in:
6
"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
7
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
Saved in:
8
Understanding the impact of perceived visual aesthetics on user evaluations : an emotional perspective
Bhandari, Upasna
;
Chang, Klarissa
;
Neben, Tillmann
- In:
Information & management : the internat. journal of …
56
(
2019
)
1
,
pp. 85-93
Persistent link: https://www.econbiz.de/10011990558
Saved in:
9
Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users
Trenz, Manuel
;
Huntgeburth, Jan
;
Veit, Daniel J.
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 971-983
Persistent link: https://www.econbiz.de/10011947002
Saved in:
10
Understanding behavioral intention to use a cloud computing classroom : a multiple model comparison approach
Shiau, Wen-Lung
;
Chau, Patrick Y. K.
- In:
Information & management : the internat. journal of …
53
(
2016
)
3
,
pp. 355-365
Persistent link: https://www.econbiz.de/10011480563
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