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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Handbuch"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
66
Relationship marketing
66
Consumer behaviour
35
Konsumentenverhalten
35
Social Web
23
Social web
23
Brand management
12
Internet marketing
12
Markenführung
12
Online-Marketing
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Confidence
11
Online retailing
11
Online-Handel
11
Vertrauen
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Customer integration
10
Dienstleistungsqualität
10
Kundenintegration
10
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Lieferantenmanagement
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Supplier relationship management
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Betriebliches Informationssystem
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Soziale Beziehungen
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66
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Zhang, Hong
3
Li, Dahui
2
Liu, Hefu
2
Lu, Yaobin
2
Ow, Terence T.
2
Pai, Peiyu
2
Wei, Kwok Kee
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Abrell, Thomas
1
Akrout, Houcine
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1
Bartosiak, Marcin
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Beck, Roman
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Bilgihan, Anil
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1
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Chan, Yolande E.
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Chang, Hsin Hsin
1
Chang, Man Kit
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Chen, Leida
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Chen, Qimei
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Chen, Su Wen
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Chen, Weiping
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Chen, Ying-hueih
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Chen, Zhenjiao
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Cheung, Waiman
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Chua, Cecil Eng Huang
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Ciriello, Raffaele Fabio
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of business research : JBR
618
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
101
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
66
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1
The effects of social media posts' characteristics on customer engagement : evidence from WeChat
Xu, Yue
;
Chen, Weiping
;
Ow, Terence T.
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014434728
Saved in:
2
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
3
Empathy, CIO-CEO relationship, and digital transformation
Liu, Lu
;
Du, Kui
;
Li, Gaoyong
- In:
Information & management : the internat. journal of …
60
(
2023
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014303441
Saved in:
4
Becoming agile together : customer influence on agile adoption within commissioned software teams
Ciriello, Raffaele Fabio
;
Glud, Jeppe Aagaard
; …
- In:
Information & management : the internat. journal of …
59
(
2022
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013271900
Saved in:
5
Psychological empowerment and user satisfaction : investigating the influences of online brand community participation
Hsieh, Sara H.
;
Lee, Crystal T.
;
Tseng, Timmy H.
- In:
Information & management : the internat. journal of …
59
(
2022
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013259488
Saved in:
6
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms : the role of salesperson self-determination needs
Itani, Omar S.
;
Kalra, Ashish
;
Riley, Jen
- In:
Information & management : the internat. journal of …
59
(
2022
)
3
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013197320
Saved in:
7
The interplay between brand relationship norms and ease of sharing on electronic word-of-mouth and willingness to pay
You, Ya
;
He, Yi
;
Chen, Qimei
;
Hu, Miao
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012494897
Saved in:
8
Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis
Wang, Xiaolei
;
Lu, Jiandong
;
Ow, Terence T.
;
Feng, Yuqiang
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012494912
Saved in:
9
A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Yousaf, Anish
;
Mishra, Abhishek
;
Taheri, Babak
;
Kesgin, …
- In:
Information & management : the internat. journal of …
58
(
2021
)
8
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013192039
Saved in:
10
Examining business value of
customer
relationship
management
systems : IT usage and two-stage model perspectives
Li, Yangfan
;
Huang, Jinghua
;
Song, Tingting
- In:
Information & management : the internat. journal of …
56
(
2019
)
3
,
pp. 392-402
Persistent link: https://www.econbiz.de/10012005343
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