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~isPartOf:"Information systems management"
~subject:"IT-Dienstleister"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Guidebook"
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Information systems management
HMD : Praxis der Wirtschaftsinformatik
38
Erfolgsfaktor IT-Management : so steigern Sie den Wertbeitrag Ihrer IT
20
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
17
Information systems outsourcing : enduring themes, global challenges, and process opportunities
15
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
14
Ifo-Schnelldienst
14
Journal of management information systems : JMIS
13
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
13
The practice of outsourcing : from information systems to BPO and offshoring
13
Information systems outsourcing : towards sustainable business value
12
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
12
Software-as-a-Service : Anbieterstrategien, Kundenbedürfnisse und Wertschöpfungsstrukturen
12
International journal of business information systems : IJBIS
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
Managed Services : IT-Sourcing der nächsten Generation
8
Management information systems : mis quarterly
8
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Innovatives IT-Management : Management von IT und IT-gestütztes Management
6
Qualifizieren für eine global vernetzte Ökonomie : Vorreiter IT-Branche: Analysen, Erfolgsfaktoren, Best Practices
6
China's emerging outsourcing capabilities : the services challenge
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
5
Dienstleistungen : Vision 2020 ; Herkunft und Zukunft wichtiger Service-Branchen in Deutschland
5
ITK-Kompendium ... : Expertenwissen, Trends und Lösungen in der Informations- und Kommunikationstechnologie
5
Information systems frontiers : ISF ; a journal of research and innovation
5
Information systems research : ISR
5
Maximizing management performance and quality with service analytics
5
Strategic outsourcing : an International journal
5
Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
5
transformIT : optimale Geschäftsprozesse durch eine transformierende IT
5
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
European management journal
4
Global outsourcing issues and trends
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
IT-Outsourcing : neue Herausforderungen im Zeitalter von Cloud Computing
4
Information systems and new applications in the service sector : models and methods
4
Innovative ICT industrial architecture in East Asia : offshoring of Japanese firms and challenges faced by East Asian economies
4
International journal of production research
4
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ECONIS (ZBW)
10
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1
Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon
;
Eikebrokk, Tom Roar
- In:
Information systems management
31
(
2014
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10010383218
Saved in:
2
IT service climate : an essential managerial tool to improve client satisfaction with IT service quality
Jia, Ronnie
;
Reich, Blaize Horner
- In:
Information systems management
28
(
2011
)
2
,
pp. 174-179
Persistent link: https://www.econbiz.de/10009159080
Saved in:
3
Setting the stage for a successful ITIL adoption : a Delphi study of IT experts in the Norwegian Armed Forces
Iden, Jon
;
Langeland, Lars
- In:
Information systems management
27
(
2010
)
2
,
pp. 103-112
Persistent link: https://www.econbiz.de/10003989346
Saved in:
4
Creating better governance of offshore services
Simon, Judith C.
;
Poston, Robin S.
;
Kettinger, Bill
- In:
Information systems management
26
(
2009
)
2
,
pp. 110-122
Persistent link: https://www.econbiz.de/10003906161
Saved in:
5
Confusion in the ranks : IT service management practice and terminology
Winniford, MaryAnne
;
Conger, Sue
;
Erickson-Harris, Lisa
- In:
Information systems management
26
(
2009
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10003906166
Saved in:
6
Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol
;
Cater-Steel, Aileen
- In:
Information systems management
26
(
2009
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
Saved in:
7
Market potential for ITSM graduates : a survey
Conger, Sue
;
Venkataraman, Ramesh
;
Hernandez, Alex
; …
- In:
Information systems management
26
(
2009
)
2
,
pp. 176-181
Persistent link: https://www.econbiz.de/10003906175
Saved in:
8
Understanding enterprise system customization : an exploration of implementation realities and the key influence factors
Haines, Marc N.
- In:
Information systems management
26
(
2009
)
2
,
pp. 182-198
Persistent link: https://www.econbiz.de/10003906176
Saved in:
9
Offshore outsourcing : risks, challenges, and potential solutions
Herath, Tejaswini
;
Kishore, Rajiv
- In:
Information systems management
26
(
2009
)
4
,
pp. 312-326
Persistent link: https://www.econbiz.de/10003915663
Saved in:
10
Themed articles: ICT governance, strategic alignment and service management
Cater-Steel, Aileen
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10009520438
Saved in:
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