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~isPartOf:"International business and economics research journal"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Innovation"
~subject:"Vergleich"
~type:"article"
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Search: subject_exact:"Nationalchina"
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Complaint management
Innovation
Vergleich
Taiwan
133
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Firm performance
13
Unternehmenserfolg
13
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Lieferantenmanagement
12
Supplier relationship management
12
Consumer behaviour
11
Konsumentenverhalten
11
Performance measurement
10
Performance-Messung
10
Profitability
9
Rentabilität
9
Financial services
8
Finanzdienstleistung
8
New product development
7
Produktentwicklung
7
AHP approach
6
AHP-Verfahren
6
E-commerce
6
Electronic Commerce
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Strategic alliance
6
Strategische Allianz
6
Travel agency
6
Balanced Scorecard
5
Balanced scorecard
5
China
5
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Article in journal
15
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15
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1
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1
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English
15
Author
All
Lin, Wen-bao
2
Venezia, Chiulien C.
2
Venezia, Gerald
2
Al-Husan, Faten Baddar
1
AlHussan, Fawaz Baddar
1
Bao, Yan
1
Bao, Yongchuan
1
Cavico, Frank J.
1
Chang, Hung-fan
1
Chang, Jui-huang
1
Chen, Ja-shen
1
Cheng, Colin C. J.
1
Chu, Wenyi
1
Fang, Shih Chieh
1
Fletcher-Chen, Chavi Chi-Yun
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Huang, Yen-tsung
1
Lee, Wen-ruey
1
Liu, Dong
1
Luo, Chih-ming Arthur
1
Mujtaba, Bahaudin G.
1
Su, Chi-hung
1
Su, Ching-shu
1
Tsai, Chen-tsang Simon
1
Tu, Chiayu
1
Venezia, Chiulien Chuang
1
Wang, Guocai
1
Wang, Ming-chao
1
Yang, Ching-Chow
1
Yang, Suechin
1
Yang, Szu-chi
1
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International business and economics research journal
The journal of business & industrial marketing
The service industries journal
Technological forecasting & social change : an international journal
20
International journal of technology management : IJTM
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Review of Pacific Basin financial markets and policies
5
Technology analysis & strategic management
5
Innovation: organization & management : IOM
4
International journal of hospitality management
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Asian economic journal : journal of the East Asian Economic Association
3
International journal of services and standards
3
International journal of services technology and management
3
Journal of Asia Pacific business
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Seoul journal of economics
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
The journal of services marketing
3
Asia Pacific business review
2
Asia Pacific journal of management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Asia Pacific journal of marketing and logistics
2
Asian Pacific economic literature
2
Chinese management studies : CMS
2
Economic development and cultural change
2
Institutional competition between common law and civil law : theory and policy
2
International journal of business governance & ethics : IJBGE
2
International journal of contemporary hospitality management
2
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Unpacking the relationship between formal contracts and alliance innovation performance : the role of relationship learning and guanxi
Liu, Dong
;
Bao, Yongchuan
;
Wang, Guocai
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 564-577
Persistent link: https://www.econbiz.de/10013165206
Saved in:
2
Relational resources for emerging markets' non-technological innovation : insights from China and Taiwan
Fletcher-Chen, Chavi Chi-Yun
;
Al-Husan, Faten Baddar
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
6
,
pp. 876-888
Persistent link: https://www.econbiz.de/10011773512
Saved in:
3
Breakthrough innovation : the roles of dynamic innovation capabilities and open innovation activities
Cheng, Colin C. J.
;
Chen, Ja-shen
- In:
The journal of business & industrial marketing
28
(
2013
)
5
,
pp. 444-454
Persistent link: https://www.econbiz.de/10009771096
Saved in:
4
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
5
The moderating effect of environmental uncertainty on the relationship between network structures and the innovative performance of a new venture
Wang, Ming-chao
;
Fang, Shih Chieh
- In:
The journal of business & industrial marketing
27
(
2012
)
4
,
pp. 311-323
Persistent link: https://www.econbiz.de/10009559259
Saved in:
6
Civilization, national culture and ethical work climates : a comparative study of CPA firms in China and Taiwan
Venezia, Gerald
;
Venezia, Chiulien C.
;
Bao, Yan
- In:
International business and economics research journal
11
(
2012
)
10
,
pp. 1147-1153
Persistent link: https://www.econbiz.de/10009659268
Saved in:
7
Is ethics education necessary? : a comparative study of moral cognizance in Taiwan and the United States
Venezia, Chiulien C.
;
Venezia, Gerald
;
Cavico, Frank J.
; …
- In:
International business and economics research journal
10
(
2011
)
3
,
pp. 17-28
Persistent link: https://www.econbiz.de/10009312822
Saved in:
8
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
9
Enhancement of product development capabilities of OEM suppliers : inter- and intra-organisational learning
Huang, Yen-tsung
;
Chu, Wenyi
- In:
The journal of business & industrial marketing
25
(
2010
)
1/2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10003943180
Saved in:
10
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
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