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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Bish, Rachael"
~person:"Kuo, Chien-chih"
~subject:"Emotion"
~subject:"Hospitality industry"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
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Emotion
Hospitality industry
Konsumentenverhalten
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Brand image
1
Customer service management
1
Customer suspicion
1
Customers
1
Ethiopia
1
Markenimage
1
Over-attentive service
1
Psychological reactance
1
Viral marketing
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Virales Marketing
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brand equity
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customer relationship management
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customer service experience
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negative experience
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negative word of mouth
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the importance of first impressions
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Article in journal
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Bish, Rachael
Kuo, Chien-chih
Larivière, Bart
2
Van Vaerenbergh, Yves
2
Baker, Melissa A.
1
Benoit, Sabine
1
Chen, Haipeng
1
Chen, Martin
1
Cheng, Bao
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
De Keyser, Arne
1
DiPietro, Robin B.
1
Dong, Yun
1
Fan, Alei
1
Guan, Xinhua
1
Guo, Gongxing
1
Hartman, Katherine B.
1
Holmqvist, Jonas
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Hsu, Li-chun
1
Hua, Nan
1
Jin, Dan
1
Kim, Youngsun Sean
1
Koc, Erdogan
1
Ku, Hsuan-hsuan
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Lim, Weng Marc
1
Lopes, Sergio Dominique
1
Lundberg, Heléne
1
Ma, Junzhao
1
Mena, Miguela
1
Meyer, Tracy
1
Miao, Li
1
Palmeira, Mauricio
1
Peng, Yan
1
Prentice, Catherine
1
Ramkissoon, Haywantee
1
Ro, Heejung
1
Salehi-Esfahani, Saba
1
Scribner, Lisa L.
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International journal of business and economics
Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
2
Is masimum customer servie always a good thing? : customer satisfaction in response to over-attentive service
Ku, Hsuan-hsuan
;
Kuo, Chien-chih
;
Chen, Martin
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 437-452
Persistent link: https://www.econbiz.de/10009792529
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