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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Ethiopia"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Dienstleistungsmarketing
Emotion
Ethiopia
Konsumentenverhalten
Customer service
44
Kundenservice
44
Dienstleistungsqualität
30
Service quality
30
Customer satisfaction
29
Kundenzufriedenheit
29
Beziehungsmarketing
23
Consumer behaviour
23
Relationship marketing
23
Beschwerdemanagement
11
Complaint management
11
customer service
5
Arbeitszufriedenheit
4
Job satisfaction
4
Australia
3
Australien
3
Dienstleistungssektor
3
Einzelhandel
3
Hospital
3
Hotel industry
3
Hotellerie
3
Krankenhaus
3
Retail trade
3
Service failure
3
Service industry
3
Service recovery
3
customer loyalty
3
service encounter
3
service failure
3
service recovery
3
Äthiopien
3
Arbeitsverhalten
2
Cable television
2
Gastgewerbe
2
Hospitality industry
2
KMU
2
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Article
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25
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English
25
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Baker, Melissa A.
1
Benoit, Sabine
1
Bish, Rachael
1
Chen, Haipeng
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Coleman, Linda Jane
1
DiPietro, Robin B.
1
Fan, Alei
1
Guan, Xinhua
1
Haberern, Lauren
1
Hartman, Katherine B.
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Hua, Nan
1
Jin, Dan
1
Kim, Youngsun Sean
1
Koc, Erdogan
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Larivière, Bart
1
Lim, Weng Marc
1
Lopes, Sergio Dominique
1
Lundberg, Heléne
1
Ma, Junzhao
1
Mena, Miguela
1
Meyer, Tracy
1
Miao, Li
1
Palmeira, Mauricio
1
Prentice, Catherine
1
Ramkissoon, Haywantee
1
Ro, Heejung
1
Salehi-Esfahani, Saba
1
Scribner, Lisa L.
1
Shan, Minghui
1
Sharifi, Seyed Shahin
1
Shoukat, Muhammad Haroon
1
Sjödin, Ulrika
1
Spassova, Gerri
1
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Published in...
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International journal of business and economics
Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
49
International journal of hospitality management
40
The journal of services marketing
39
Journal of business research : JBR
30
International journal of contemporary hospitality management
17
Services marketing quarterly
16
Psychology & marketing
15
Journal of service research
13
Journal of service research : JSR
11
Journal of service management
10
Journal of service theory and practice
9
International journal of consumer studies
8
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Gabler Edition Wissenschaft
7
Journal of service theory and practice : JSTP
7
Service business
7
International journal of quality and service sciences
6
Journal of air transport management
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
European journal of marketing
5
International journal of services and operations management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Manufacturing & service operations management : M & SOM
4
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ECONIS (ZBW)
25
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25
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
5
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
6
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
7
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
8
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
9
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
10
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
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