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~isPartOf:"International journal of business and economics"
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Air passenger transport
3
Air transport
3
Airline
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Customer satisfaction
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Fluggesellschaft
3
Kundenzufriedenheit
3
Luftverkehr
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Passagierluftverkehr
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Service quality
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Beziehungsmarketing
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Relationship marketing
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Arbeitsschutz
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Aviation safety
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Customer service
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Konsumentenverhalten
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Kundenservice
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Luftverkehrssicherheit
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Occupational safety
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Passenger transport
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Personenverkehr
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Preismanagement
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Pricing strategy
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air travel safety
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airline customer service
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airline passenger transportation
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airline regulation
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customer expectation
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customer loyalty
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customer satisfaction
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customer-orientation
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medical certificate
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overbooking
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recovery
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service
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English
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Chen, Po-Ju
2
Lefrid, Mohammed
1
Mena, Miguela
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Tao, Kefang
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International journal of business and economics
Journal of air transport management
37
Tourism management : research, policies, practice
8
Transportation research / E : an international journal
5
Journal of travel and tourism marketing
3
International journal of quality and service sciences
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
The TQM journal : the international review of organizational improvement
2
The service industries journal
2
Tourism management perspectives : TMP
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Aviation systems : management of the integrated aviation value chain
1
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
1
Economics of transportation : the official journal of the International Transportation Economics Association
1
Eurasian business review
1
Expert journal of business and management
1
International journal of hospitality management
1
International journal of innovation management
1
International journal of management and economics
1
International journal of productivity and quality management : IJPQM
1
Istanbul business research
1
Journal of Asia Business Studies
1
Journal of consumer behaviour : an international research review
1
Journal of economic development
1
Journal of economic studies
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of industrial engineering and management : JIEM
1
Journal of strategic marketing
1
Journal of transport economics & policy : JTEP
1
Journal of transport economics and policy
1
LISS 2012 ; Vol. 1
1
Networks and spatial economics : a journal of infrastructure modeling and computation
1
Proceedings of the 5th International Conference on Economic Management and Green Development
1
Quality management journal : QMJ
1
Review of business information systems
1
Scandinavian journal of hospitality and tourism
1
Southern economic journal
1
The journal of law & economics
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Airline passenger safety or customer satisfaction?
Tao, Kefang
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 171-175
Persistent link: https://www.econbiz.de/10011971483
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2
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
3
What passengers did not expect when their flight was overbooked
Lefrid, Mohammed
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 263-267
Persistent link: https://www.econbiz.de/10011973045
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