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~isPartOf:"International journal of business and economics"
~subject:"Fluggesellschaft"
~type:"article"
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Fluggesellschaft
Air passenger transport
3
Air transport
3
Airline
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Customer satisfaction
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Dienstleistungsqualität
3
Kundenzufriedenheit
3
Luftverkehr
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Passagierluftverkehr
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Service quality
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Beziehungsmarketing
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Relationship marketing
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Arbeitsschutz
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Aviation safety
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Konsumentenverhalten
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Kundenservice
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Luftverkehrssicherheit
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Occupational safety
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Passenger transport
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Personenverkehr
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Preismanagement
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Pricing strategy
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air travel safety
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airline customer service
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airline passenger transportation
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airline regulation
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customer expectation
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customer loyalty
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customer satisfaction
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customer-orientation
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medical certificate
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overbooking
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recovery
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service
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English
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Chen, Po-Ju
2
Lefrid, Mohammed
1
Mena, Miguela
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Tao, Kefang
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International journal of business and economics
Journal of air transport management
66
Transportation research / E : an international journal
17
Journal of revenue and pricing management
15
Tourism management : research, policies, practice
8
Journal of travel and tourism marketing
7
Economics of transportation : the official journal of the International Transportation Economics Association
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
5
Applied economics letters
4
European journal of operational research : EJOR
3
Journal of transport economics & policy : JTEP
3
Research in transportation economics
3
Applied economics
2
Contemporary economics
2
International journal of industrial organization
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of transport economics : IJTE
2
Introduction to aviation management
2
Journal of industrial engineering and management : JIEM
2
Journal of the Operational Research Society : OR
2
The TQM journal : the international review of organizational improvement
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism management perspectives : TMP
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Air transport liberalization : a critical assessment
1
Annals of operations research
1
Annals of tourism research empirical insights
1
Asian journal of accounting & governance
1
CES working papers
1
Cogent business & management
1
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
1
Decision sciences
1
EURO journal on transportation and logistics
1
Economic development : journal of the Institute of Economics, Skopje
1
Economics letters
1
Erfolg durch Innovation : Perspektiven für den Tourismus- und Dienstleistungssektor ; Festschrift für Klaus Weiermair zum 65. Geburtstag ; 10 Jahre ICRET
1
Eurasian business review
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Airline passenger safety or customer satisfaction?
Tao, Kefang
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 171-175
Persistent link: https://www.econbiz.de/10011971483
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2
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
3
What passengers did not expect when their flight was overbooked
Lefrid, Mohammed
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 263-267
Persistent link: https://www.econbiz.de/10011973045
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