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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of quality & reliability management"
~person:"Asadabadi, Mehdi Rajabi"
~person:"Cudney, Elizabeth"
~person:"Pothal, Lalit Kumar"
~subject:"Relationship marketing"
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Relationship marketing
AHP approach
3
AHP-Verfahren
3
Beziehungsmarketing
3
Quality management
3
Qualitätsmanagement
3
AHP
2
Dienstleistungsqualität
2
Multi-criteria analysis
2
Multikriterielle Entscheidungsanalyse
2
Service quality
2
ANP
1
Analytic hierarchy process (AHP)
1
CRM
1
Customer value
1
Gastgewerbe
1
Hospitality industry
1
Hospitality management
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Hotel and catering industry
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Hotel industry
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Hotel landscaping design
1
Hotellerie
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Hotels
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Kundenwert
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Markov chain
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Markov chains
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Markov-Kette
1
Maximum difference (MaxDiff) scaling method
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Modern QFD
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QFD
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SERVQUAL
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Three-phased quality function development (QFD)
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Voice of customer (VOC)
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analytical hierarchy process
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customer relationship management
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customer value
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service quality
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Asadabadi, Mehdi Rajabi
Cudney, Elizabeth
Pothal, Lalit Kumar
Campbell-Allen, Nicola
1
Dash, Aishwarya
1
Govindaraju, K.
1
Grigg, Nigel P.
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Iqbal, Zafar
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John, Waseem
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Jun, Minjoon
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Koilakuntla, Maddulety
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Mandal, Pratap Chandra
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Masoudi, Ali
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Palacios, Sergio
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Paryani, Kioumars
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Pattanayak, Durgesh
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Punyatoya, Plavini
1
Qureshi, M. N.
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Rahman, Zillur
1
Talib, Faisal
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Tripathy, Sushanta
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International journal of business excellence : IJBEX
International journal of quality & reliability management
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ECONIS (ZBW)
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1
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
2
A Markovian-QFD approach in addressing the changing priorities of the customer needs
Asadabadi, Mehdi Rajabi
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1062-1075
Persistent link: https://www.econbiz.de/10011606104
Saved in:
3
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
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