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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of quality & reliability management"
~person:"Cudney, Elizabeth"
~person:"Pothal, Lalit Kumar"
~subject:"Qualitätsmanagement"
~subject:"Relationship marketing"
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Qualitätsmanagement
Relationship marketing
AHP approach
2
AHP-Verfahren
2
Beziehungsmarketing
2
Dienstleistungsqualität
2
Multi-criteria analysis
2
Multikriterielle Entscheidungsanalyse
2
Quality management
2
Service quality
2
AHP
1
Analytic hierarchy process (AHP)
1
CRM
1
Customer value
1
Gastgewerbe
1
Hospitality industry
1
Hospitality management
1
Hotel and catering industry
1
Hotel industry
1
Hotel landscaping design
1
Hotellerie
1
Hotels
1
Kundenwert
1
Maximum difference (MaxDiff) scaling method
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SERVQUAL
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Three-phased quality function development (QFD)
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Voice of customer (VOC)
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analytical hierarchy process
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customer relationship management
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customer value
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service quality
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Cudney, Elizabeth
Pothal, Lalit Kumar
Antony, Jiju
18
Sampaio, Paulo
17
Carvalho, Maria S.
5
Domingues, Pedro
5
Kumar, Vinod
5
Madu, Christian N.
5
Mastrogiacomo, Luca
5
Saraiva, Pedro
5
Doordarshi Singh
4
Douglas, Alex
4
Fernandes, Ana Cristina
4
Franceschini, Fiorenzo
4
Kumar, Uma
4
Maisano, Domenico
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Mukherjee, Indrajit
4
Sodhi, Harsimran Singh
4
Adebanjo, Dotun
3
Ahmad Jusoh
3
Badar, M. Affan
3
Cudney, Elizabeth A.
3
Galetto, Maurizio
3
Ghadge, Abhijeet
3
Marimon, Frederic
3
Mehra, Satish
3
Oprime, Pedro Carlos
3
Psomas, Evangelos L.
3
Rodrigues, António Guimarães
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Shahin, Arash
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Singh, Bikram Jit
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Tannock, James D. T.
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Wahid, Roslina Ab
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Wiele, Ton van der
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Abdul Halim Lim, Sarina
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Aboelmaged, Mohamed Gamal
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Ahuja, Inderpreet Singh
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Albliwi, Saja
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Arshed, Norin
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Assarlind, Marcus
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International journal of business excellence : IJBEX
International journal of quality & reliability management
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
1
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ECONIS (ZBW)
2
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Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
2
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
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