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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research"
~isPartOf:"Psychology & marketing"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Emotion
380
Consumer behaviour
254
Konsumentenverhalten
254
Beziehungsmarketing
61
Relationship marketing
61
Kundenzufriedenheit
46
Cognition
42
Kognition
42
Advertising effects
40
Werbewirkung
40
Brand management
39
Markenführung
39
Emotions
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Brand image
33
Dienstleistungsqualität
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Markenimage
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Service quality
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Personality psychology
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Persönlichkeitspsychologie
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Experiment
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Viral marketing
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Work behaviour
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58
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Chebat, Jean-Charles
3
Barnes, Donald C.
2
Chi, Nai-Wen
2
Folse, Judith Anne Garretson
2
Gustafsson, Anders
2
Lervik-Olsen, Line
2
Lunardo, Renaud
2
Prayag, Girish
2
Abney, Alexandra K.
1
Amorim, Inês Pessoa de
1
An, Jake
1
Anaza, Nwamaka A.
1
Augusto, Mário Gomes
1
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1
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1
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1
Ball, Joan P.
1
Belanche, Daniel
1
Biraglia, Alessandro
1
Bock, Dora E.
1
Breitsohl, Jan
1
Butori, Raphaëlle
1
Calabuig Moreno, Ferran
1
Caruelle, Delphine
1
Casaló, Luis V.
1
Chang, Shu-Chen
1
Chatterjee, Swagato
1
Chen, Pei-Chi
1
Chiew, Tung Moi
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Choi, Dooyoung
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Choi, Sunmee
1
Chrissikopoulos, Vassilios
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Collier, Joel E.
1
Corfman, Kim P.
1
Crespo Hervás, Josep
1
Cusin, Julien
1
Danaher, Tracey S.
1
Das, Gopal
1
De Saille, Stevienna
1
Dose, David
1
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International journal of consumer studies
International journal of services, economics and management
Journal of business research : JBR
Journal of service research
Psychology & marketing
International journal of hospitality management
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
3
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
Customer engagement in idea contests : emotional and behavioral consequences of idea rejection
Schaarschmidt, Mario
;
Dose, David
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 888-909
Persistent link: https://www.econbiz.de/10014290868
Saved in:
6
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
8
Unmasking the pivotal role of ad-target ethnic congruence in driving consumers' response to fear appeals
Talebi, Arash
;
Mukherjee, Sourjo
;
Das, Gopal
- In:
Psychology & marketing
41
(
2024
)
6
,
pp. 1346-1362
Persistent link: https://www.econbiz.de/10014531218
Saved in:
9
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
10
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
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