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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Emotion
86
Consumer behaviour
57
Konsumentenverhalten
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Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
14
Relationship marketing
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Kundenzufriedenheit
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Arbeitsverhalten
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Holiday behaviour
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Urlaubsverhalten
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Amorim, Inês Pessoa de
1
Baker, Melissa A.
1
Bastiaansen, Marcel
1
Belanche, Daniel
1
Breitsohl, Jan
1
Cabello-Manrique, David
1
Casaló, Luis V.
1
Chen, Ganghua
1
Chi, Nai-Wen
1
Choi, Dooyoung
1
De Saille, Stevienna
1
Eloy, Sara
1
Filep, Sebastian
1
Filieri, Raffaele
1
Flavián Blanco, Carlos
1
Gremler, Dwayne D.
1
Grimes, Anthony
1
Guerreiro, João Pedro Silva Martins
1
Han, Danny
1
Hartono, Markus
1
Hosseinpour, Masoumeh
1
Hu, Xianyang
1
Huang, Zhuowei
1
Jhamb, Deepika
1
Kampani, Nidhi
1
Kasambala, Josephine
1
Kempen, Elizabeth
1
Kim, Do Yuon
1
Kim, Kawon Kathy
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Kipnis, Eva
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Kunz, Werner H.
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Ladhari, Riadh
1
Lechner, Andreas
1
Lee, Ha Kyung
1
Li, Shanshi
1
Li, Yulei
1
Lin, Zhibin
1
Liu, Xiao-Yu
1
Loureiro, Sandra Maria Correia
1
Lu, Xiaoqian
1
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International journal of consumer studies
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
23
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11
Travel for affection : a stimulus-organism-response model of honeymoon tourism experiences
Chen, Ganghua
;
So, Kevin Kam Fung
;
Hu, Xianyang
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
6
,
pp. 1187-1219
Persistent link: https://www.econbiz.de/10013387383
Saved in:
12
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
13
The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
14
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
15
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
16
Love in tourist motivation and satisfaction
Filep, Sebastian
;
Matteucci, Xavier
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
6
,
pp. 1026-1034
Persistent link: https://www.econbiz.de/10012259613
Saved in:
17
Emotion cycles in services : emotional contagion and emotional labor effects
Liu, Xiao-Yu
;
Chi, Nai-Wen
;
Gremler, Dwayne D.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012126410
Saved in:
18
Effect of conflict and emotions on perceptions of social loafing in groups
Satvir Singh
;
Zhu, Min
;
Wang, Huaqing
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 77-94
Persistent link: https://www.econbiz.de/10011971919
Saved in:
19
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
20
Values, socially conscious behaviour and consumption emotions as predictors of Canadians' intent to buy fair trade products
Ladhari, Riadh
;
Tchetgna, Nina Michèle
- In:
International journal of consumer studies
41
(
2017
)
6
,
pp. 696-705
Persistent link: https://www.econbiz.de/10011823460
Saved in:
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