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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Emotion
58
Consumer behaviour
46
Konsumentenverhalten
46
Kundenzufriedenheit
10
Beziehungsmarketing
7
Relationship marketing
7
Dienstleistungsqualität
6
Personality psychology
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Persönlichkeitspsychologie
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Service quality
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Brand management
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Online retailing
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Amorim, Inês Pessoa de
1
Arens, Zachary G.
1
Bitner, Mary Jo
1
Brown, Stephen Walter
1
Choi, Dooyoung
1
Eloy, Sara
1
Gallan, Andrew S.
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1
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1
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1
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1
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1
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1
Kranzbühler, Anne-Madeleine
1
Kumar, V.
1
Ladhari, Riadh
1
Lancellotti, Matthew
1
Lee, Ha Kyung
1
Loureiro, Sandra Maria Correia
1
Mahapatra, Sabita
1
Mishra, Abhishek
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Pandarum, Reena
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Patrick, Vanessa M.
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Satvir Singh
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Tan, Kay Chuan
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1
Tosun, Petek
1
Uslu, Abdullah
1
Verlegh, Peeter
1
Wang, Huaqing
1
Zerres, Alfred
1
Zhu, Min
1
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International journal of consumer studies
International journal of services, economics and management
Journal of the Academy of Marketing Science
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
Journal of Asian finance, economics and business : JAFEB
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
15
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
3
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
4
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
5
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
6
Beyond valence : a meta-analysis of discrete emotions in firm-customer encounters
Kranzbühler, Anne-Madeleine
;
Zerres, Alfred
;
Kleijnen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 478-498
Persistent link: https://www.econbiz.de/10012290967
Saved in:
7
Effect of conflict and emotions on perceptions of social loafing in groups
Satvir Singh
;
Zhu, Min
;
Wang, Huaqing
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 77-94
Persistent link: https://www.econbiz.de/10011971919
Saved in:
8
Customer engagement : the construct, antecedents, and consequences
Pansari, Anita
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 294-311
Persistent link: https://www.econbiz.de/10011684964
Saved in:
9
Values, socially conscious behaviour and consumption emotions as predictors of Canadians' intent to buy fair trade products
Ladhari, Riadh
;
Tchetgna, Nina Michèle
- In:
International journal of consumer studies
41
(
2017
)
6
,
pp. 696-705
Persistent link: https://www.econbiz.de/10011823460
Saved in:
10
Determining female consumers' perceptions of garment fit, personal values and emotions when considering garment sizing
Kasambala, Josephine
;
Kempen, Elizabeth
;
Pandarum, Reena
- In:
International journal of consumer studies
40
(
2016
)
2
,
pp. 143-151
Persistent link: https://www.econbiz.de/10011488451
Saved in:
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