//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of consumer studies"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Post-purchase"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
10
Kundenservice
10
Consumer behaviour
9
Konsumentenverhalten
9
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
customer service
3
Beschwerdemanagement
2
Complaint management
2
Einzelhandel
2
Emerging economies
2
Retail trade
2
Schwellenländer
2
anthropomorphism
2
customer engagement
2
After-sales services
1
Artificial intelligence
1
Bekleidung
1
Big Five
1
Clothing
1
Confidence
1
Consumer protection
1
Customer integration
1
Decision
1
Dienstleistung
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Emotion
1
Entscheidung
1
FMCGs
1
Fast moving consumer goods
1
Food retailing
1
Hausgerät
1
Home appliances
1
Innovation adoption
1
more ...
less ...
Online availability
All
Undetermined
6
Free
1
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Erasmus, Alet C.
2
Ali, Ayaz
1
Ali, Fayaz
1
Aranda, Evangelina
1
Bunosso, Isabella
1
Butt, Asad Hassan
1
Chih, Wen-Hai
1
Dangi, Hamendra Kumar
1
De Klerk, Helena M.
1
Donoghue, Suné
1
Farah, Maya F.
1
Gothan, Alida
1
Grabowski, Andrea
1
Honora, Andreawan
1
Kanso, Jana
1
Kumar, Arvind
1
Levine, Lindsay R.
1
Li, Yi
1
Martín, Victor J.
1
Mathusinghe, Kenneth
1
Molina, Arturo
1
Ortiz, Jaime
1
Ramadan, Zahy
1
Santos, Jesús
1
Shin, Hyunju
1
Tauni, Muhammad Zubair
1
Vohra, Anupama
1
Wang, Chongli
1
Wickramasinghe, Vathsala
1
Yuan, Jingbo
1
more ...
less ...
Published in...
All
International journal of consumer studies
Journal of retailing and consumer services
79
The journal of services marketing
75
International journal of hospitality management
74
Journal of business research : JBR
64
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
21
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Journal of the Academy of Marketing Science
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
Journal of travel and tourism marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
European journal of operational research : EJOR
10
European research studies
10
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
Impulsive buying in buyer-seller service encounters
Ali, Fayaz
;
Tauni, Muhammad Zubair
;
Butt, Asad Hassan
; …
- In:
International journal of consumer studies
48
(
2024
)
4
,
pp. 1-15
Persistent link: https://www.econbiz.de/10014576031
Saved in:
3
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
4
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
5
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
6
After-sales services of home appliances : evidence from Sri Lanka
Wickramasinghe, Vathsala
;
Mathusinghe, Kenneth
- In:
International journal of consumer studies
40
(
2016
)
1
,
pp. 115-124
Persistent link: https://www.econbiz.de/10011539822
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Consumer decision-making styles and
post
purchase
behaviour of poor for Fast Moving Consumer Goods
Kumar, Arvind
;
Vohra, Anupama
;
Dangi, Hamendra Kumar
- In:
International journal of consumer studies
41
(
2017
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10011685499
Saved in:
9
The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné
;
De Klerk, Helena M.
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
Saved in:
10
Consumer service and loyalty in Spanish grocery store retailing : an empirical study
Molina, Arturo
;
Martín, Victor J.
;
Santos, Jesús
; …
- In:
International journal of consumer studies
33
(
2009
)
4
,
pp. 477-485
Persistent link: https://www.econbiz.de/10003865212
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->