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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
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Search: subject_exact:"Mobile communication"
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Electronic Banking
Kundenzufriedenheit
Online retailing
Mobile communications
47
Mobilkommunikation
47
Consumer behaviour
19
Konsumentenverhalten
19
Dienstleistungsqualität
16
Electronic money
16
Elektronisches Geld
16
Service quality
16
Customer satisfaction
15
Mobile Business
15
Mobile business
15
Hotel industry
12
Hotellerie
12
Beziehungsmarketing
8
Relationship marketing
8
Emotion
7
Innovation adoption
7
Innovationsakzeptanz
7
Beschwerdemanagement
6
Complaint management
6
Customer service
6
Kundenservice
6
Mobile application
6
Electronic banking
5
Mobile Anwendung
5
Service recovery
5
Mobile phone
4
Mobiltelefon
4
mobile payments
4
Arbeitszufriedenheit
3
Bargeldloser Zahlungsverkehr
3
Financial services
3
Finanzdienstleistung
3
Gastronomie
3
Job satisfaction
3
Mobile payment
3
Mobility
3
Noncash payments
3
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12
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21
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21
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21
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1
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English
21
Author
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Aguilar-Rojas, Oscar
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Back, Robin M.
1
Bai, Billy
1
Baum, Tom
1
Bilgihan, Anil
1
Bruggink, Diederik
1
Bufquin, Diego
1
Bujisic, Milos
1
Chan, Ping-Yu
1
Choi, Hyeyoon
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Fu, Xiaoxiao
1
Ha, Hong Youl
1
Han, Heesup
1
Hughes, Laura
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Kim, Hyun Jeong
1
Kim, Hyunsu
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kina, Jorge
1
Kruesi, Michael Alexander
1
Law, Chun Hung Roberts
1
Lehto, Xinran Y.
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Mihalik, Brian J.
1
Min, Hyounae
1
Pan, Huifeng
1
Park, Jeong-Yeol
1
Reeve, Greg
1
Ryan, Gerard
1
Schuckert, Markus
1
Schulze, Ludwig
1
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Published in...
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of payments strategy & systems
Journal of retailing and consumer services
33
AGDI working paper
13
International journal of bank marketing
11
The international journal of bank marketing : IJBM
11
International journal of business information systems : IJBIS
10
Cogent business & management
8
International journal of services and operations management
8
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The journal of services marketing
8
International journal of e-business research : an official publication of the Information Resources Management Association
7
Journal of business research : JBR
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of financial services marketing
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Technological forecasting & social change : an international journal
5
Electronic markets : the international journal on networked business
4
Global business review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business and emerging markets : IJBEM
4
International journal of electronic customer relationship management : IJECRM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of internet commerce
4
Journal of organizational computing and electronic commerce
4
Psychology & marketing
4
The service industries journal
4
Tourism management : research, policies, practice
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Asia Pacific journal of marketing and logistics
3
Business process management journal
3
College of Business working papers
3
Economic research
3
Information systems and e-business management : ISeB
3
Information systems management
3
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ECONIS (ZBW)
21
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1
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10
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21
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
4
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
5
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
6
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
7
Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations
Sun, Sunny
;
Law, Chun Hung Roberts
;
Schuckert, Markus
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146206
Saved in:
8
Servicescape, positive affect, satisfaction and behavioral intentions : the moderating role of familiarity
Park, Jeong-Yeol
;
Back, Robin M.
;
Bufquin, Diego
; …
- In:
International journal of hospitality management
78
(
2019
),
pp. 102-111
Persistent link: https://www.econbiz.de/10012012705
Saved in:
9
When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
82
(
2019
),
pp. 59-67
Persistent link: https://www.econbiz.de/10012121393
Saved in:
10
Developing and validating a mobile catering app success model
Wang, Yi-Shun
;
Tseng, Timmy H.
;
Wang, Wei-Tsong
;
Shih, …
- In:
International journal of hospitality management
77
(
2019
),
pp. 19-30
Persistent link: https://www.econbiz.de/10011988421
Saved in:
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