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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Social Indicators Research"
~isPartOf:"Working paper"
~person:"Guchait, Priyanko"
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Search: subject:"Satisfaction"
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Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
8
Service quality
8
Beschwerdemanagement
7
Complaint management
7
Service recovery performance
5
Arbeitszufriedenheit
4
Job satisfaction
4
Emotion
3
Gerechtigkeit
3
Justice
3
Arbeitspsychologie
2
Consumer behaviour
2
Dienstleistungssektor
2
Emotional labor
2
Error management
2
Führungsstil
2
Gastgewerbe
2
Hospital
2
Hospitality industry
2
Konsumentenverhalten
2
Krankenhaus
2
Leadership style
2
Organizational psychology
2
Service industry
2
Aesthetic labor
1
Aesthetics
1
Analysis of variance
1
Anxiety
1
Arbeitsgruppe
1
Arbeitskräfte
1
Arbeitsverhalten
1
Betriebliches Bildungsmanagement
1
Betriebsklima
1
Beziehungsmarketing
1
Brand management
1
Confidence
1
Consumer
1
Corporate culture
1
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12
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12
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English
12
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Guchait, Priyanko
Han, Heesup
37
Karatepe, Osman M.
23
Clark, Andrew E.
19
Jang, Soocheong
17
Prentice, Catherine
17
Wong, IpKin Anthony
15
Kim, Woo Gon
14
Law, Chun Hung Roberts
14
Huebner, E.
12
Söderlund, Magnus
12
Mattila, Anna S.
11
Hyun, Sunghyup Sean
10
Jung, Hyo Sun
10
Yoon, Hye Hyun
10
Michalos, Alex
9
Bilgihan, Anil
8
Gursoy, Dogan
8
Kim, Seongseop
8
Qu, Hailin
8
Busser, James A.
7
Jeong, Miyoung
7
Kim, Peter Beomcheol
7
Kim, Wansoo
7
Park, Jungkun
7
Senik-Leygonie, Claudia
7
Torres, Edwin N.
7
D'Ambrosio, Conchita
6
Diener, Ed
6
Hwang, Jinsoo
6
Kong, Haiyan
6
Lee, Choong-Ki
6
Lombart, Cindy
6
Park, Jeong-Yeol
6
Paul, Justin
6
Ryu, Kisang
6
Wang, Yao-Chin
6
Winkelmann, Rainer
6
Wu, Chia-Huei
6
Wu, Luorong
6
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of retailing and consumer services
Social Indicators Research
Working paper
The service industries journal
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of knowledge management
1
Journal of service theory and practice : JSTP
1
The journal of services marketing
1
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ECONIS (ZBW)
12
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1
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
2
Hospitality employee's mindfulness and its impact on creativity and customer
satisfaction
: the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
3
The influence of leader empowering behaviors and employee psychological empowerment on customer
satisfaction
Namasivayam, Karthik
;
Guchait, Priyanko
;
Lei, Puiwa
- In:
International journal of contemporary hospitality management
26
(
2014
)
1
,
pp. 69-84
Persistent link: https://www.econbiz.de/10010249714
Saved in:
4
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
5
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
6
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
7
Psychological diversity climate : justice, racioethnic minority status and job satisfactio
Madera, Juan M.
;
Dawson, Mary
;
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2514-2532
Persistent link: https://www.econbiz.de/10011641556
Saved in:
8
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
9
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
10
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
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