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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Search: subject:"Customer satisfaction"
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Subject
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Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
665
Dienstleistungsqualität
376
Service quality
376
Consumer behaviour
326
Konsumentenverhalten
326
Beziehungsmarketing
278
Relationship marketing
278
Hotel industry
100
Hotellerie
100
Customer service
67
Kundenservice
67
Quality management
67
Qualitätsmanagement
67
Emotion
62
Gastronomie
61
Restaurant industry
61
Satisfaction
60
Arbeitszufriedenheit
54
Job satisfaction
54
Viral marketing
50
Virales Marketing
50
Brand image
47
Markenimage
47
Brand management
45
Markenführung
45
Holiday behaviour
42
Urlaubsverhalten
42
service quality
37
Online retailing
33
Online-Handel
33
customer satisfaction
33
Hospital
32
Krankenhaus
32
Tourism
30
Dienstleistungssektor
29
Service failure
29
Service industry
29
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Online availability
All
Undetermined
410
Free
5
Type of publication
All
Article
664
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
666
Aufsatz in Zeitschrift
666
Case study
2
Collection of articles of several authors
2
Fallstudie
2
Sammelwerk
2
Language
All
English
666
Author
All
Han, Heesup
10
Prayag, Girish
7
Prentice, Catherine
7
Shahin, Arash
7
Wong, IpKin Anthony
7
Chebat, Jean-Charles
6
Balaji, M. S.
5
Bilgihan, Anil
5
Gustafsson, Anders
5
Jang, Soocheong
5
Jeong, Miyoung
5
Baloglu, Seyhmus
4
Barnes, Donald C.
4
Cobanoglu, Cihan
4
Fong, Lawrence Hoc Nang
4
Gallan, Andrew S.
4
Gursoy, Dogan
4
Kim, Mi Ran
4
Martin, Drew
4
Oh, Haemoon
4
Qu, Hailin
4
Tanford, Sarah
4
Torres, Edwin N.
4
Wu, Luorong
4
Ali, Faizan
3
Alnawas, Ibrahim
3
Baker, Melissa A.
3
Bujisic, Milos
3
Cai, Ruiying
3
Chua, Bee-Lia
3
Collier, Joel E.
3
Cranage, David A.
3
De Keyser, Arne
3
DiPietro, Robin B.
3
Goh, Ben
3
Gregory, Amy M.
3
Ha Thu Nguyen
3
Ha, Hong Youl
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
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Published in...
All
International journal of contemporary hospitality management
International journal of productivity and quality management : IJPQM
Journal of business research : JBR
Journal of hospitality marketing & management
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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Source
All
ECONIS (ZBW)
666
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1
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666
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1
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
2
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
3
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
5
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
6
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
7
Effect of value co-creation on
customer
satisfaction
: the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
8
Studying the conformity level of customer needs and organisation perception using a
customer
satisfaction
index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
9
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
10
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
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