//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Hotel industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Complaint management
Hotel industry
Customer satisfaction
852
Kundenzufriedenheit
848
Consumer behaviour
538
Konsumentenverhalten
538
Beziehungsmarketing
445
Relationship marketing
445
Dienstleistungsqualität
441
Service quality
441
Satisfaction
114
Online retailing
103
Online-Handel
103
Einzelhandel
100
Retail trade
100
Customer service
94
Kundenservice
94
Viral marketing
72
Virales Marketing
72
Brand management
68
Markenführung
68
Brand image
62
Emotion
62
Markenimage
62
Hotellerie
60
E-commerce
55
Electronic Commerce
55
Arbeitszufriedenheit
52
Job satisfaction
52
Customer loyalty
51
Customer experience
44
Loyalty
44
Social Web
44
Social web
44
Confidence
43
Vertrauen
43
Internet marketing
42
Online-Marketing
42
Dienstleistungssektor
40
more ...
less ...
Online availability
All
Undetermined
106
Type of publication
All
Article
150
Type of publication (narrower categories)
All
Article in journal
150
Aufsatz in Zeitschrift
150
Language
All
English
150
Author
All
Balaji, M. S.
3
Chebat, Jean-Charles
3
Han, Heesup
3
Jeong, Miyoung
3
Alnawas, Ibrahim
2
Borges, Adilson
2
Cobanoglu, Cihan
2
Dedeoğlu, Bekir Bora
2
Fong, Lawrence Hoc Nang
2
Gelbrich, Katja
2
Gohary, Ali
2
Grégoire, Yany
2
Gäthke, Jana
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Huang, Minxue
2
Hutzinger, Clemens
2
Jang, Soocheong
2
Kim, Jinkyung Jenny
2
Kim, Jong Min
2
Krishnan, Balaji C.
2
Ladhari, Riadh
2
Lee, Jin-soo
2
Oh, Haemoon
2
Pacheco, Natália Araújo
2
Prayag, Girish
2
Rokonuzzaman, Md
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Swanson, Scott R.
2
Torres, Edwin N.
2
Tsang, Alex S. L.
2
Wei, Wei
2
Weitzl, Wolfgang
2
Zheng, Chundong
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Abu Farha, Allam K.
1
Aghazadeh, Hashem
1
Aguilar-Rojas, Oscar
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
Journal of business research : JBR
Journal of retailing and consumer services
International journal of hospitality management
148
Journal of hospitality marketing & management
63
Journal of travel and tourism marketing
35
Tourism management : research, policies, practice
32
The journal of services marketing
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
The service industries journal
20
Service business
19
Journal of service research : JSR
15
Tourism management perspectives : TMP
13
Journal of service management
12
Journal of hospitality and tourism insights
11
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
Services marketing quarterly
10
Managing service quality : MSQ ; an international journal
9
International journal of leisure and tourism marketing : IJLTM
8
Journal of air transport management
8
Journal of service theory and practice
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
International journal of quality and service sciences
7
International journal of services, economics and management
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Total quality management & business excellence
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Tourism and hospitality research : THR
7
Administrative Sciences : open access journal
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
International journal of business and economics
6
Journal for global business advancement : JGBA
6
Journal of marketing
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
more ...
less ...
Source
All
ECONIS (ZBW)
150
Showing
1
-
10
of
150
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
4
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
5
The dynamics in asymmetric effects of multi-attributes on
customer
satisfaction
: evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
6
Examining the negative relationship between length of stay at a hotel and
customer
satisfaction
: evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
7
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
8
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
9
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
10
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->