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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research : JSR"
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Search: subject:"Customer satisfaction"
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Customer satisfaction
529
Kundenzufriedenheit
528
Dienstleistungsqualität
285
Service quality
285
Consumer behaviour
266
Konsumentenverhalten
266
Beziehungsmarketing
240
Relationship marketing
240
Beschwerdemanagement
76
Complaint management
76
Customer service
67
Kundenservice
67
Satisfaction
57
Hotel industry
51
Hotellerie
51
Emotion
47
Arbeitszufriedenheit
42
Job satisfaction
42
Dienstleistungssektor
38
Service industry
38
Viral marketing
37
Virales Marketing
37
Brand image
35
Markenimage
35
Brand management
34
Markenführung
34
Online retailing
29
Online-Handel
29
Gastronomie
27
Holiday behaviour
27
Restaurant industry
27
USA
27
United States
27
Urlaubsverhalten
27
Service failure
26
Service recovery
26
Einzelhandel
22
Lieferantenmanagement
22
Retail trade
22
Supplier relationship management
22
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295
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4
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527
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2
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529
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529
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2
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1
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1
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529
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McColl-Kennedy, Janet R.
7
Chebat, Jean-Charles
6
Gustafsson, Anders
6
Han, Heesup
6
Balaji, M. S.
5
Barnes, Donald C.
5
Collier, Joel E.
5
Jeong, Miyoung
5
Prentice, Catherine
5
Van Vaerenbergh, Yves
5
Wong, IpKin Anthony
5
Gallan, Andrew S.
4
Jang, Soocheong
4
Larivière, Bart
4
Martin, Drew
4
Mittal, Vikas
4
Oh, Haemoon
4
Orsingher, Chiara
4
Prayag, Girish
4
Sharma, Piyush
4
Wu, Luorong
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Chan, Kimmy Wa
3
De Keyser, Arne
3
Evanschitzky, Heiner
3
Fong, Lawrence Hoc Nang
3
Gelbrich, Katja
3
Gong, Taeshik
3
Grégoire, Yany
3
Guo, Lin
3
Gursoy, Dogan
3
Gäthke, Jana
3
Haws, Kelly L.
3
Keiningham, Timothy
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
Lervik-Olsen, Line
3
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Published in...
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International journal of contemporary hospitality management
Journal of business research : JBR
Journal of service research : JSR
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of air transport management
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
529
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1
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529
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1
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
2
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
3
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
5
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
6
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
7
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
8
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
9
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
10
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
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