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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Subject
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Beschwerdemanagement
Complaint management
Customer satisfaction
Satisfaction
Kundenzufriedenheit
440
Dienstleistungsqualität
233
Service quality
233
Consumer behaviour
228
Konsumentenverhalten
228
Beziehungsmarketing
196
Relationship marketing
196
Hotel industry
51
Hotellerie
51
Customer service
49
Kundenservice
49
Emotion
40
Arbeitszufriedenheit
36
Job satisfaction
36
Brand image
35
Markenimage
35
Brand management
34
Markenführung
34
Viral marketing
33
Virales Marketing
33
Gastronomie
27
Holiday behaviour
27
Restaurant industry
27
Urlaubsverhalten
27
Service failure
26
Service recovery
26
Online retailing
24
Online-Handel
24
Dienstleistungssektor
23
Service industry
23
Customer loyalty
21
Tourism
21
Tourismus
20
Loyalty
19
Social Web
19
Social web
19
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Undetermined
275
Free
4
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Article
439
Book / Working Paper
2
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Article in journal
441
Aufsatz in Zeitschrift
441
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
441
Author
All
Chebat, Jean-Charles
6
Han, Heesup
6
Balaji, M. S.
5
Gustafsson, Anders
5
Jeong, Miyoung
5
Prentice, Catherine
5
Wong, IpKin Anthony
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Jang, Soocheong
4
Martin, Drew
4
Oh, Haemoon
4
Prayag, Girish
4
Collier, Joel E.
3
De Keyser, Arne
3
Fong, Lawrence Hoc Nang
3
Gursoy, Dogan
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
McColl-Kennedy, Janet R.
3
Su, LuJun
3
Swanson, Scott R.
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Wu, Luorong
3
Akarsu, Tugra Nazlil
2
Alden, Dana
2
Ali, Faizan
2
Alnawas, Ibrahim
2
Babin, Barry J.
2
Baker, Melissa A.
2
Baker, Thomas L.
2
Baloglu, Seyhmus
2
Beitelspacher, Lauren Skinner
2
Bilgihan, Anil
2
Bujisic, Milos
2
Cai, Ruiying
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
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Published in...
All
International journal of contemporary hospitality management
Journal of business research : JBR
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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All
ECONIS (ZBW)
441
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1
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10
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441
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date (oldest first)
1
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
2
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
3
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
5
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
6
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
7
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
8
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
9
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
10
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
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