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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Beschwerdemanagement
Complaint management
Customer satisfaction
Kundenzufriedenheit
429
Dienstleistungsqualität
227
Service quality
227
Consumer behaviour
219
Konsumentenverhalten
219
Beziehungsmarketing
189
Relationship marketing
189
Satisfaction
53
Hotel industry
51
Hotellerie
51
Customer service
47
Kundenservice
47
Emotion
39
Brand image
35
Markenimage
35
Arbeitszufriedenheit
34
Job satisfaction
34
Brand management
33
Markenführung
33
Viral marketing
33
Virales Marketing
33
Holiday behaviour
27
Urlaubsverhalten
27
Gastronomie
26
Restaurant industry
26
Service recovery
26
Service failure
25
Online retailing
24
Online-Handel
24
Dienstleistungssektor
22
Service industry
22
Tourism
21
Tourismus
20
Customer loyalty
19
Social Web
19
Social web
19
Tourism industry
19
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Undetermined
269
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Article
429
Book / Working Paper
2
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Article in journal
431
Aufsatz in Zeitschrift
431
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
431
Author
All
Chebat, Jean-Charles
6
Han, Heesup
6
Balaji, M. S.
5
Jeong, Miyoung
5
Prentice, Catherine
5
Wong, IpKin Anthony
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Gustafsson, Anders
4
Jang, Soocheong
4
Martin, Drew
4
Oh, Haemoon
4
Prayag, Girish
4
Collier, Joel E.
3
De Keyser, Arne
3
Fong, Lawrence Hoc Nang
3
Gursoy, Dogan
3
Krishen, Anjala S.
3
Ladhari, Riadh
3
Lee, Jin-soo
3
McColl-Kennedy, Janet R.
3
Su, LuJun
3
Swanson, Scott R.
3
Van Vaerenbergh, Yves
3
Wu, Luorong
3
Akarsu, Tugra Nazlil
2
Alden, Dana
2
Ali, Faizan
2
Alnawas, Ibrahim
2
Babin, Barry J.
2
Baker, Melissa A.
2
Baker, Thomas L.
2
Baloglu, Seyhmus
2
Beitelspacher, Lauren Skinner
2
Bilgihan, Anil
2
Bujisic, Milos
2
Cai, Ruiying
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
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Published in...
All
International journal of contemporary hospitality management
Journal of business research : JBR
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
431
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1
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431
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1
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
2
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
3
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
4
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
5
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
6
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
7
Knowing how satisfied/dissatisfied is far from enough : a comprehensive
customer
satisfaction
analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
8
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
9
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
10
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
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