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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsmanagement
22
Service management
22
Dienstleistungsqualität
12
Service quality
12
Gastgewerbe
8
Hospitality industry
8
Kundenzufriedenheit
8
Beziehungsmarketing
7
Relationship marketing
7
Hotel industry
6
Hotellerie
6
Consumer behaviour
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Bibliometrics
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Customer service
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Dienstleistungsmarketing
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Dienstleistungssektor
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Hospital
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Service experience
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Services marketing
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Beschwerdemanagement
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Complaint management
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Customer value
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Dienstleistung
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Gastronomie
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Interkulturelles Management
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Akarsu, Tugra Nazlil
1
Anaya, Gerardo Joel
1
Bone, Sterling
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Cai, Ruiying
1
Clinton, Suzanne
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Crick, Anne P.
1
Ferraro, Carla
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Fombelle, Paul W.
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Foroudi, Pantea
1
Gregoire, Yany
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Gursoy, Dogan
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Gustafsson, Anders
1
Jones, Robert Paul
1
Kline, Sheryl
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Lambert, Abbie
1
Li, Mimi
1
Marvi, Reza
1
Nguyen, July
1
Sands, Sean
1
Sousa, Rui
1
Spencer, Andrew H.
1
Torres, Edwin N.
1
Voorhees, Clay M.
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Walkowiak, Travis
1
Yan, Qi
1
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International journal of contemporary hospitality management
Journal of business research : JBR
International journal of hospitality management
9
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service research : JSR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Research
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business and economics
1
International journal of business and globalisation : IJBG
1
International journal of business environment : IJBE
1
International journal of business innovation and research
1
International journal of entrepreneurship and innovation management
1
International journal of innovation management
1
International journal of internet and enterprise management : IJIEM
1
International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
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ECONIS (ZBW)
8
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date (oldest first)
1
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
2
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
4
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
5
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
6
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
7
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
8
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
Saved in:
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