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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~isPartOf:"Journal of payments strategy & systems"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
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Electronic Banking
Kundenzufriedenheit
Online retailing
Mobile communications
39
Mobilkommunikation
39
Mobile Business
16
Mobile business
16
Electronic money
14
Elektronisches Geld
14
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
10
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
7
Electronic banking
7
Innovation adoption
7
Innovationsakzeptanz
7
Relationship marketing
7
Mobile phone
6
Mobiltelefon
6
Information technology
5
Informationstechnik
5
USA
5
United States
5
Hotel industry
4
Hotellerie
4
Mobile Anwendung
4
Mobile application
4
mobile payments
4
Beschwerdemanagement
3
Comparison
3
Complaint management
3
Confidence
3
Emotion
3
Financial services
3
Finanzdienstleistung
3
Gastronomie
3
Restaurant industry
3
Service recovery
3
Trust
3
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Undetermined
8
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Article
16
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16
Aufsatz in Zeitschrift
16
Interview
1
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English
16
Author
All
Aguilar-Rojas, Oscar
1
Al-Otaibi, Sultan
1
Aljohani, Naif Radi
1
Alotaibi, Fahd S.
1
Ammi, Chantal
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Baudier, Patricia
1
Baum, Tom
1
Bruggink, Diederik
1
Changchit, Chuleeporn
1
Choi, Hun
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Gurau, Calin
1
Ha, Hong Youl
1
Han, Heesup
1
Heck, Eric van
1
Hoque, Md. Rakibul
1
Hughes, Laura
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Jomjai Sampet
1
Khedhaouria, Anis
1
Kim, Hak Jin
1
Kim, Jinwoo
1
Kina, Jorge
1
Klaus, Tim
1
Kondrateva, Galina
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Pan, Huifeng
1
Ravi Lonkani
1
Reeve, Greg
1
Ryan, Gerard
1
Schulze, Ludwig
1
So, Amy Siu Ian
1
Tabakovic, Amir
1
Tang, Xiangjie
1
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International journal of contemporary hospitality management
Journal of global information management : an official publication of the Information Resources Management Association
Journal of payments strategy & systems
Journal of retailing and consumer services
33
AGDI working paper
13
International journal of bank marketing
11
The international journal of bank marketing : IJBM
11
International journal of business information systems : IJBIS
10
International journal of hospitality management
10
International journal of services and operations management
8
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The journal of services marketing
8
Cogent business & management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
Journal of business research : JBR
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of financial services marketing
5
Technological forecasting & social change : an international journal
5
Electronic markets : the international journal on networked business
4
Global business review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business and emerging markets : IJBEM
4
International journal of electronic customer relationship management : IJECRM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of internet commerce
4
Journal of organizational computing and electronic commerce
4
Psychology & marketing
4
The service industries journal
4
Tourism management : research, policies, practice
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Asia Pacific journal of marketing and logistics
3
Business process management journal
3
College of Business working papers
3
Economic research
3
Information systems and e-business management : ISeB
3
Information systems management
3
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ECONIS (ZBW)
16
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1
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10
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16
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
4
A comparative study of trust in mobile banking : an analysis of U.S. and Thai customers
Ravi Lonkani
;
Changchit, Chuleeporn
;
Klaus, Tim
;
Jomjai …
- In:
Journal of global information management : an official …
28
(
2020
)
4
,
pp. 95-119
Persistent link: https://www.econbiz.de/10012422452
Saved in:
5
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
6
The satisfaction of Saudi customers toward mobile banking in Saudi Arabia and the United Kingdom
Al-Otaibi, Sultan
;
Aljohani, Naif Radi
;
Hoque, Md. Rakibul
- In:
Journal of global information management : an official …
26
(
2018
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011809675
Saved in:
7
State of play of mobile money on the African continent : an interview with Greg Reeve
Reeve, Greg
(
interviewee
);
Bruggink, Diederik
(
interviewer
)
- In:
Journal of payments strategy & systems
11
(
2017
)
3
,
pp. 197-202
Persistent link: https://www.econbiz.de/10011849563
Saved in:
8
Customers' continuance intention regarding mobile service providers : a status quo bias perspective
Khedhaouria, Anis
;
Thurik, Adriaan R.
;
Gurau, Calin
; …
- In:
Journal of global information management : an official …
24
(
2016
)
4
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011623471
Saved in:
9
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
10
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
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