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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Mobilkommunikation"
~subject:"Restaurant industry"
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Search: subject_exact:"Reklamation"
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Mobilkommunikation
Restaurant industry
Beschwerdemanagement
33
Complaint management
33
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
16
Relationship marketing
16
Customer service
8
Kundenservice
8
Service recovery
8
Emotion
7
Viral marketing
6
Virales Marketing
6
Gastgewerbe
5
Gastronomie
5
Hospitality industry
5
Hotel industry
5
Hotellerie
5
China
4
Mobile communications
4
service recovery
4
Internet marketing
3
Online-Marketing
3
Service failure
3
Service failures
3
Social Web
3
Social web
3
Tourism industry
3
Tourismuswirtschaft
3
service failure
3
Airline
2
Arbeitszufriedenheit
2
Cameroon
2
Comparison
2
Dienstleistungsmanagement
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9
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9
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Aguilar-Rojas, Oscar
1
Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Cobanoglu, Cihan
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Hu, Yaou
1
Jang, Soocheong
1
Jovanovic, Verka
1
Kim, Jong-Hyeong
1
Kim, Taegoo
1
Lee, Gyehee
1
MacQuilken, Lisa
1
Min, Hyounae
1
Omran, Behzad Abound
1
Parsa, H. G.
1
Robertson, Nichola
1
So, Amy Siu Ian
1
Sparks, Beverley
1
Su, Na
1
Sukhu, Anupama
1
Tang, Xiangjie
1
Weber, Karin
1
Yoo, Joanne Jung-eun
1
Zhang, Tingting
1
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
13
Journal of hospitality marketing & management
10
Journal of retailing and consumer services
7
Cogent business & management
4
The journal of services marketing
4
Journal of service research : JSR
3
The service industries journal
3
International journal of business information systems : IJBIS
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Journal of travel and tourism marketing
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Quality management journal : QMJ
2
Service business
2
Tourism and hospitality research : the surrey quarterly review
2
Administrative Sciences : open access journal
1
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Central European business review : CEBR
1
Chinese management studies : CMS
1
Cornell hospitality quarterly : CQ
1
Economic research
1
European management journal
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
International journal of business and economics
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of African business
1
Journal of business economics and management
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of global marketing
1
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ECONIS (ZBW)
9
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1
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9
of
9
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articles prioritized
date (newest first)
date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
3
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
4
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
5
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
8
Who chose this restaurant anyway? : the effect of responsibility for choice, guarantees, and failure stability on customer complaining
MacQuilken, Lisa
;
Robertson, Nichola
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
4
,
pp. 537-562
Persistent link: https://www.econbiz.de/10010206596
Saved in:
9
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
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