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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Electronic Banking"
~subject:"Elektronisches Geld"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
~subject:"Relationship marketing"
~subject:"mobile payments"
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Customer satisfaction
Electronic Banking
Elektronisches Geld
Kundenzufriedenheit
Online retailing
Relationship marketing
mobile payments
Mobile communications
35
Mobilkommunikation
35
Mobile Business
15
Mobile business
15
Electronic money
14
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
8
Service quality
8
Innovation adoption
7
Innovationsakzeptanz
7
Beziehungsmarketing
6
Electronic banking
6
Mobile Anwendung
6
Mobile application
6
Mobile phone
6
Mobiltelefon
6
Beschwerdemanagement
5
Complaint management
5
Service recovery
5
Hotel industry
4
Hotellerie
4
Online-Handel
4
Customer service
3
Emotion
3
Financial services
3
Finanzdienstleistung
3
Innovation diffusion
3
Innovationsdiffusion
3
Internet marketing
3
Kundenservice
3
Mobility
3
Mobilität
3
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English
27
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Aguilar-Rojas, Oscar
1
Apanasevic, Tatjana
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Baum, Tom
1
Bettman, Jordan
1
Bilgihan, Anil
1
Bruggink, Diederik
1
Bryson, Christopher
1
Chen, Zhuo Qi
1
Cobanoglu, Cihan
1
Dobre, Costinel
1
Fandos-Herrera, Carmina
1
Finken, Silke
1
Flatraaker, Dag-Inge
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Han, Heesup
1
Harris, Matt
1
Heiduk, Louisa
1
Hua, Nan
1
Hughes, Laura
1
Jain, Gautam
1
Jaiswal, Deepak
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Kaushal, Vikrant
1
Kina, Jorge
1
Kushwah, Mihir Kumar
1
Lee, Christina Kwai Choi
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Ma, Ke
1
Markendahl, Jan
1
Milovan, Anca-Maria
1
Mohan, Ashutosh
1
Naghi, Remus
1
Omran, Behzad Abound
1
Ozturk, Ahmet Bulent
1
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Published in...
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International journal of contemporary hospitality management
Journal of payments strategy & systems
Marketing intelligence & planning
Journal of retailing and consumer services
40
AGDI working paper
22
Telecommunications policy : the international journal of digital economy, data sciences and new media
21
Technological forecasting & social change : an international journal
15
International journal of bank marketing
12
International journal of business information systems : IJBIS
12
International journal of hospitality management
12
The international journal of bank marketing : IJBM
12
Business process management journal
11
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of business research : JBR
9
Cogent business & management
8
International journal of electronic customer relationship management : IJECRM
8
International journal of services and operations management
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
The journal of services marketing
8
African journal of science, technology, innovation & development : AJSTID
7
Asia Pacific journal of marketing and logistics
6
Electronic commerce research
6
Journal of digital banking
6
Journal of global information management : an official publication of the Information Resources Management Association
6
Journal of travel and tourism marketing
6
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
6
Electronic markets : the international journal on networked business
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Journal of financial services marketing
5
Journal of organizational computing and electronic commerce
5
Service business
5
Services marketing quarterly
5
Tourism management : research, policies, practice
5
UNISA economic research working paper series
5
Economic research
4
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ECONIS (ZBW)
27
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27
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
4
Post-purchase behaviour triggers in branded mobile shopping apps
Dobre, Costinel
;
Milovan, Anca-Maria
;
Preda, Gheorghe
; …
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 344-359
Persistent link: https://www.econbiz.de/10014313004
Saved in:
5
Channel integration in grocery retailers via mobile applications
Yen, Yung-Shen
- In:
Marketing intelligence & planning
41
(
2023
)
4
,
pp. 427-441
Persistent link: https://www.econbiz.de/10014313029
Saved in:
6
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
7
Mobile wallets adoption : pre- and post-adoption dynamics of mobile wallets usage
Jaiswal, Deepak
;
Kaushal, Vikrant
;
Mohan, Ashutosh
; …
- In:
Marketing intelligence & planning
40
(
2022
)
5
,
pp. 573-588
Persistent link: https://www.econbiz.de/10013393500
Saved in:
8
The effect of inoculation messages on service recovery
Ma, Ke
;
Qian, Si
- In:
Marketing intelligence & planning
40
(
2022
)
6
,
pp. 710-723
Persistent link: https://www.econbiz.de/10013393518
Saved in:
9
Factors influencing the acceptance of proximity mobile payment in Germany : the example of Apple Pay
Finken, Silke
;
Heiduk, Louisa
- In:
Journal of payments strategy & systems
15
(
2021
)
1
,
pp. 92-108
Persistent link: https://www.econbiz.de/10012582301
Saved in:
10
CodeCash : a novel system for mobile and electronic transactions
Chen, Zhuo Qi
- In:
Journal of payments strategy & systems
14
(
2020/2021
)
3
,
pp. 256-267
Persistent link: https://www.econbiz.de/10012521032
Saved in:
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