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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of payments strategy & systems"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
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Electronic Banking
Kundenzufriedenheit
Online retailing
Mobile communications
28
Mobilkommunikation
28
Electronic money
14
Elektronisches Geld
14
Mobile Business
12
Mobile business
12
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
6
Dienstleistungsqualität
6
Service quality
6
Electronic banking
5
Hotel industry
4
Hotellerie
4
Innovation adoption
4
Innovationsakzeptanz
4
Mobile phone
4
Mobiltelefon
4
mobile payments
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Emotion
3
Financial services
3
Finanzdienstleistung
3
Mobile Anwendung
3
Mobile application
3
Relationship marketing
3
Service recovery
3
USA
3
United States
3
mobile money
3
Bargeldloser Zahlungsverkehr
2
Customer service
2
Data protection
2
Datenschutz
2
Emerging economies
2
Gastronomie
2
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English
11
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Aguilar-Rojas, Oscar
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Baum, Tom
1
Bruggink, Diederik
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Han, Heesup
1
Hughes, Laura
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Kina, Jorge
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Pan, Huifeng
1
Reeve, Greg
1
Ryan, Gerard
1
Schulze, Ludwig
1
So, Amy Siu Ian
1
Tabakovic, Amir
1
Tang, Xiangjie
1
Ustrov, Yury
1
Villasenor, John
1
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International journal of contemporary hospitality management
Journal of payments strategy & systems
Journal of retailing and consumer services
33
AGDI working paper
13
International journal of bank marketing
11
The international journal of bank marketing : IJBM
11
International journal of business information systems : IJBIS
10
International journal of hospitality management
10
International journal of services and operations management
8
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The journal of services marketing
8
Cogent business & management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
Journal of business research : JBR
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of financial services marketing
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Technological forecasting & social change : an international journal
5
Electronic markets : the international journal on networked business
4
Global business review
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business and emerging markets : IJBEM
4
International journal of electronic customer relationship management : IJECRM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of internet commerce
4
Journal of organizational computing and electronic commerce
4
Psychology & marketing
4
The service industries journal
4
Tourism management : research, policies, practice
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Asia Pacific journal of marketing and logistics
3
Business process management journal
3
College of Business working papers
3
Economic research
3
Information systems and e-business management : ISeB
3
Information systems management
3
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ECONIS (ZBW)
11
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1
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10
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11
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
4
State of play of mobile money on the African continent : an interview with Greg Reeve
Reeve, Greg
(
interviewee
);
Bruggink, Diederik
(
interviewer
)
- In:
Journal of payments strategy & systems
11
(
2017
)
3
,
pp. 197-202
Persistent link: https://www.econbiz.de/10011849563
Saved in:
5
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
Mobile money solutions for a smartphone-dominated world
Lien, Jerry
;
Hughes, Laura
;
Kina, Jorge
;
Villasenor, John
- In:
Journal of payments strategy & systems
9
(
2015
)
3
,
pp. 341-350
Persistent link: https://www.econbiz.de/10011489024
Saved in:
8
The three billion new middle-class opportunity : the successes and technical challenges of mobile financial services in emerging markets
Schulze, Ludwig
- In:
Journal of payments strategy & systems
8
(
2014
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10011442264
Saved in:
9
The prepaid mobile wallet : a powerful product for an impatient ecosystem
Tabakovic, Amir
- In:
Journal of payments strategy & systems
8
(
2014
)
3
,
pp. 254-263
Persistent link: https://www.econbiz.de/10011442268
Saved in:
10
Mobile banking strategy : e-payment market and AEC opportunities
Jarunee Wonglimpiyarat
- In:
Journal of payments strategy & systems
8
(
2014
)
3
,
pp. 316-329
Persistent link: https://www.econbiz.de/10011442293
Saved in:
1
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