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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag"
~subject:"Relationship marketing"
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Search: subject_exact:"Service industry"
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Relationship marketing
Dienstleistungssektor
23
Service industry
23
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
8
Customer satisfaction
6
Kundenzufriedenheit
6
Services
6
Arbeitszufriedenheit
5
Customer service
5
Innovation
5
Job satisfaction
5
Kundenservice
5
Arbeitsverhalten
4
Consumer behaviour
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Creativity
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Dienstleistung
4
Innovation management
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Innovationsmanagement
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Konsumentenverhalten
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Kreativität
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Work behaviour
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Airline
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Arbeitskräfte
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Dienstleistungsmarketing
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Emotion
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Fluggesellschaft
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Hospital
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Hospitality
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Krankenhaus
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Service innovation
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Services marketing
3
Stress
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Arbeitspsychologie
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Bilgihan, Anil
1
Bujisic, Milos
1
Chu, Rongwei
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Coenen, Christian
1
Gummesson, Evert
1
Høgevold, Nils
1
Jeschke, Kurt
1
Liu, Matthew Tingchi
1
Mattila, Anna
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Schmitz, Gertrud
1
Schulze, Henning S.
1
Svensson, Göran
1
Tseng, Ting-hsiang
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International journal of contemporary hospitality management
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
The journal of services marketing
31
Journal of business research : JBR
26
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
Journal of service research
11
The service industries journal
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
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ECONIS (ZBW)
8
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1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
3
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
4
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
5
Ansatzpunkte einer auf die Erzielung von Kundenvorteilen ausgerichteten Steuerung des Kundenkontaktpersonals : Erkenntnisbeiträge der Organizational Citizenship Behavior Forschung
Schmitz, Gertrud
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 398-421)
.
2007
Persistent link: https://www.econbiz.de/10003596224
Saved in:
6
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
7
Strokeorientiertes Management in Dienstleistungsunternehmungen : zwischenmenschliche Zuwendungen als "Treibstoff"
Schulze, Henning S.
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 441-462)
.
2007
Persistent link: https://www.econbiz.de/10003596235
Saved in:
8
Das Beziehungsmanagement professioneller Dienstleistungsunternehmen : am Beispiel der Unternehmensberatung
Jeschke, Kurt
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 591-609)
.
2007
Persistent link: https://www.econbiz.de/10003598037
Saved in:
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